The Impact of Working Relationship Quality on Job Satisfaction and Sales Person Performance: An Adaptive Selling Behaviour

Abstract

Working relationships have been the main area of substantial devotion in practice and research comparable over the previous period of time. Although, there have some work in this area in the Pakistani context. Increasing a superior tolerant of the directorial society in which an excellence development method is implemented that can present imminent into what approaches association valour commence to recover willingness for completion. Motivation of working relationships creates personal responsibility and person's management skills foremost to greater coolness. This increases attitude of organisation and consequence on working interactions. The previous concepts of uncertain relationships are now replaced with the increased working relationships between salespersons and the customer. This study will evaluate the impacts of working relationships on the job contentment of the workers of these organisations.Objective of the Study: The objective of this article is to show the association between job satisfaction and sales person performance with adaptive selling behaviour of Organisations. In this study, we explored the effects of the organisational environment on the employee's performance.Research Questions: RQ 1: What is the impact of organisational effectiveness on employee's performance? RQ 2: Is the quality can change the sales performance? RQ 3: How we can understand the adaptive selling behaviour of new employees? Research methodology: Data were collected from the employees of PIZZA huts in Rawalpindi and Islamabad. The survey was completed by 105 employees, 98 per cent response was observed. Results were made using Correlation, regression and ANOVA with the available data.Findings: We gathered data from sellers, customer and retailers to examine the impact of sales behaviour. Analysis reveals that there is strong +ve association of sales person performance and job satisfaction.Research limitations/implications: The survey was conducted in the randomly selected PIZZA organisations of Rawalpindi and Islamabad.Significance of the study: This article shows the working relationship quality on job satisfaction and sales person performance. This study is helpful for private organisations of Pakistan to manage the selling behaviour and engagement of employees. Organisations can arrange training programmes to modify employee's empowerment for getting positive results.

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“…They discovered that job satisfaction is positively linked to organizational commitment, learning, and work performance. In a similar vein, Raza et al (2015) found a strong link between salespersons' performance and job satisfaction while analyzing the nexus between job satisfaction and the performance of salespersons using adaptive selling practices of organizations.…”

“…This is consistent with the assertion that job rotation practices could result in job satisfaction and organizational commitment, translating into improved employee performance (Porter & Steers 2013;Aziri 2011) by eliminating the undesirable attitudes created by job dissatisfaction. Raza et al (2015) further opined that employee performance increases when satisfied with their jobs. Also, Vermeeren et al (2014) found that job satisfaction is directly correlated with employee performance.…”

Job Satisfaction and Employee Performance: An Empirical Approach

“…Furthermore, in a study by Rose, Kumar and Pak, (2011) aimed at observing the connection job satisfaction and work performance by a sample of public service officials in Malaysia realise thatorganizational learning was establish to be positively akin to organizational commitment, job satisfaction, and work performance. In the same vein, Raza, Rafique, Ali, Mohsin, and Shah, (2015) also conduct a study with the gaol of probing the connection between job satisfaction and sales representative's performance with adaptive selling deeds of organisations, the study divulges that that there is a strong association of sales person performance and job satisfaction. Moreover, in the work of Vermeeren, Kuipers and Steijn, (2014) in a study aims to observe the affiliation concerning public organizational performance and workers management with specific emphasis on job satisfaction as a credible mediating variable between organizational performance and HRM, on the impact of a supervisor's management smartness on the application of human resource (HR) practices.…”

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