The impacts of performance measurement on the quality of working life

Ukko, Juhani; Tenhunen, Jarkko; Rantanen, Hannu

doi:10.1504/ijbpm.2008.015922

Cited by 25 publications

(24 citation statements)

References 8 publications

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“…According to Pavlov and Bourne (2011), the impacts of performance measurement depend on the way such measurement is used. For example, Ukko et al (2007Ukko et al ( , 2008) present many positive impacts of performance measurement on the different aspects of management, leadership, and quality of working life, which indirectly enhance the firm performance in the long run. This study has not taken into consideration what type of measurement moderates the relationship between innovation capability and firm performance.…”

Section: Discussionmentioning

confidence: 99%

“…Previous research has presented the impacts of performance measurement (Ukko et al, 2008;Grafton et al, 2010;de Leeuwa and van den Berg, 2011;Kohlbacher and Gruenwald, 2011;Teeratansirikool et al, 2013). Performance measurement means quantifying the input, output, or level of activity of an event or process (Radnor and Barnes, 2007).…”

Section: The Moderating Effect Of Measurementmentioning

confidence: 99%

“…Measurement can have impacts on, for example, the exploitation of external capabilities (Grafton et al, 2010); behavioral factors of a firm, namely, understanding, motivation, and focus on improvement (de Leeuwa and van den Berg, 2011); or the employees' motivation, learning opportunities, decision-making opportunities, and achievement of goals (Ukko et al, 2008). In addition, the impacts of performance measurement depend on the way it is used (Pavlov and Bourne, 2011).…”

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confidence: 99%

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The relationship between innovation capability and performance

Saunila

Pekkola

Ukko

2014

International Journal of Productivity and Performance Management

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185

116

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Purpose -The purpose of this paper is to discuss whether performance measurement moderates the relationship between innovation capability and firm performance. Design/methodology/approach -The study was conducted through a web-based survey in small-and medium-sized enterprises (SMEs). A total of 311 responses were received from a sample of 2,400 randomly selected SMEs. Findings -Consistent with predictions, the link between innovation capability and firm performance is significant in the presence of performance measurement. Performance measurement can thus be used as a tool for improving the performance of SMEs through innovation capability. Practical implications -Using the results of this study, practitioners can improve their innovation capability through performance measurement by taking better account of various aspects. Originality/value -Previous research has studied the effects of performance measurement, but not in the area of innovation management. Previous research has also showed that measurement has positive effects on innovation capability. The present study goes one step further by investigating the impacts of measurement on the relationship of multiple aspects of innovation capability and firm performance.

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Section: Discussionmentioning

confidence: 99%

Section: The Moderating Effect Of Measurementmentioning

confidence: 99%

mentioning

confidence: 99%

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The relationship between innovation capability and performance

Saunila

Pekkola

Ukko

2014

International Journal of Productivity and Performance Management

Self Cite

185

116

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“…"Understanding" is related to understanding shop floor performance; "motivation" is related to the acceptance of performance measures by operators and motivation to realise performance and active discussion of performance; and "focus on improvement" is related to using performance management to improve within and across organisational departments. Also Ukko et al (2008) have found that performance measurement has a positive impact on the employees' motivation, learning opportunities, decision-making opportunities, and achievement of goals.…”

Section: Impacts Of Performance Measurementmentioning

confidence: 99%

Facilitating innovation capability through performance measurement

Saunila

Ukko

2013

Management Research Review

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The study aims to clarify the issue of whether measurement has a positive effect on different aspects of innovation capability. The study contributes to the current understanding in two ways; first by presenting the important aspects of organisational innovation capability, and second by showing the importance of measurement in promoting different aspects of innovation capability. Design/methodology/approach -The study has been executed by conducting a web-based survey in small-and medium-sized enterprises (SMEs). A sample of 2,400 SMEs was randomly selected. A representative of management and employees in each company received an invitation to participate in the study. A total of 311 valid responses were received. Findings -The study contains a comprehensive description of the impacts of measurement on different aspects of innovation capability in SMEs. According to the results, performance measurement has positive effects on issues related to innovation capability. The measurement of the aspects of innovation capability is rare in SMEs, although innovation capability and measurement are positively related. The study suggests that both academics and practitioners should focus on the development of new methods and practices for measuring issues related to innovation capability in order to develop innovation capability and further contribute to firm success. Originality/value -The paper discusses the value of measurement in a context of innovation management.

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“…For literature highlights the role of rewarding. Public sector organisations, however example, in the context of performance measurement the current, do not have the same financial resources for rewarding their employees as private sector organisations do because the municipal economy limits financial rewarding Ukko et al, 2008). …”

Section: Challenges Of Performance Measurement In the Public Sectormentioning

confidence: 99%