The Impacts of Quality Work Life and Occupational Commitment on Job-Hopping Behavior of Chefs in 4 and 5 Star Rated Hotels in Malaysia

Abstract

The employees' retention in the hotel organizations is crucial as they are the greatest foundation for the organizational success. However, hotels in Malaysia are beleaguered by high turnover rates especially among the chefs who are looking to job hop to secure better opportunities. Thus, it is the aim of this research to determine the potential predictors of jobhopping behavior among the Malaysian chefs in the shape of quality work life and occupational commitment. The data were gathered at four-and five-star hotels located in the Golden Triangle of Kuala Lumpur. Based on the results of the regression analysis, it can be revealed that occupational commitment is the best predictor on job-hopping behavior of chefs compared to the influence of quality work life. The outcome of this study plays a significant bearing for decision makers to heighten the important dimensions of quality work life and occupational commitment in curbing the phenomenon of job-hopping and addressing the issue of high turnover among the workforce in the Malaysia hotel industry.