The Impacts of the High-Quality Workplace Relationships on Job Performance: A Perspective on Staff Nurses in Vietnam

Abstract

Employees’ working relationships were long determined to be crucial to their overall wellbeing and performance ratings at work. However, a few studies were found to examine the effects of positive workplace relationships on employees’ working manners. This study aimed to investigate the effects of healthy workplace relationships on employees’ working behaviors, which in turn affect their performance. In doing so, an integrated model was developed to examine the primary performance drivers of nurses in Vietnamese hospitals and focus on the effects of high-quality workplace relationships on the working attitudes of the staff. This study analyzed a questionnaire survey of 303 hospital nurses using a structural equation modeling approach. The findings demonstrated the positive effects of high-quality workplace relationships on working manners including higher commitment, lower level of reported job stress, and increased perception of social impact. Notably, the results also demonstrated that relationships between leaders and their staff nurses make a significant contribution to the quality of workplace relationship and nurses’ performance. In addition, the social impact was illustrated to positively moderate the association between healthy workplace interactions and job stress; however, it had no significant effect on job commitment. Unfortunately, job commitment was surprisingly found to not be related to performance ratings. This paper provides some suggestions for the divergence of performance drivers in the hospital context in Vietnam.

Some antecedents and outcomes of informal learning behavior in a virtual team

“…Sự năng động của các mối quan hệ dẫn đến sự trao quyền tâm lý trong đội 20 . Các mối quan hệ có chất lượng cao sẽ đóng góp đáng kể vào sự trao quyền tâm lý trong bối cảnh làm việc căng thẳng 21 . Do đó, có cơ sở hình thành giả thuyết (H1) Chất lượng quan hệ với đồng nghiệp ảnh hưởng tích cực lên sự trao quyền tâm lý của thành viên đội ảo.…”

“…Thành quả công việc được tăng cường khi các thành viên phát triển quan hệ bạn bè và liên minh với nhau 33 . Tồn tại ảnh hưởng tích cực của tương tác ngang hàng giữa nhân viên với đồng nghiệp lên thành quả công việc 21,34,35 . Trong bối cảnh đội ảo, các thành viên phải thực hiện nhiệm vụ từ xa và gián tiếp thông qua phương tiện truyền thông điện tử nên càng đòi hỏi thông tin thông suốt và sự tin cậy, tôn trọng lẫn nhau 36 và việc thiếu thông tin, thiếu cộng tác và phối hợp, thiếu tin tưởng và hỗ trợ lẫn nhau giữa các thành viên đội ảo có thể khiến họ làm việc kém hiệu quả 1 .…”

Effect of Quality of Work Life to Employees’ Job Performance in Private Clinics in Ho Chi Minh City, Vietnam

“…Some previous studies found out a variety of factors affecting employees' job performance such as working environment, interpersonal relationships, job satisfaction, commitment, leadership styles, etc (Kacmar et al, 2009;Platis et al, 2015;Manning et al, 2016;Tran et al, 2018). Besides, quality of work life was considered as employees' need satisfaction which derived from an interaction of staffs' needs towards organization's related resources to meet theirs (Efraty and Sirgy, 1990;Vo et al, 2015).…”

“…Therefore, in order for firms to provide good services for clients and get their loyalty, employees' performance is quite important as employees are the persons who directly serve clients. In addition, employees' mutual relationships were determined to be crucial to their overall wellbeing and performance ratings at work (Tran et al, 2018). Besides, in some decades ago, over three billion employees worldwide had to face with a serious problem in every company and that became an essential part of every working field (Mai and Vu, 2016).…”

“…Therefore, in the new era, in order for employees working effectively and serving clients with better services, it is necessary for organizations to create and build a more professional working environment. Besides, managerial practices in the healthcare sectors are said to face considerable challenges to improve medical staffs' performance in the fast growing conditions of healthcare industry (Tran et al, 2018) so that evaluating factors influencing medical staffs' performance become vital for scholars and hospital executives (Tran et al, 2018). Therefore, quality of work life (QWL) plays a key role to bring staff performance in private clinics as this is a special service type to examine and treat patients so that it needs to have a professional and exact working environment but comfort for employees to serve patients effectively and safely.…”