The Imperative to Address Sustainability Skills Gaps in Tourism in Wales

Carlisle, Sheena; Zaki, Karam; Ahmed, Mohamed; Dixey, Louise; McLoughlin, Emmet

doi:10.3390/su13031161

Cited by 30 publications

(27 citation statements)

References 35 publications

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“…Currently, the society is in a new era of work -remote work -in which employees strive to assimilate the new rules, leaders do not yet have well-established work trajectories, and organisations must present a perspective on the future (Harvard Business School, Gerdeman, 2020). Carlisle, et al (2021) also show that clear and decisive communication is the way by which leaders can support team members to work remotely in an uncertain and unprecedented time. Videoconferencing and data transmission by e-mail are the means by which the activity within an institution can be carried out predominantly in times of crisis (Harvard Business School, Gerdeman, 2020).…”

Section: The Impact Of Covid-19 On Tourism and Business Environment In The Tourism Industrymentioning

confidence: 94%

“…Without immediate action and emergency funding, many companies could go bankrupt in the coming weeks or months (Donthu and Gustafsson, 2020). Carlisle, et al (2021) presents studies providing guidelines and managerial strategies for operators, for future prosperity, as the COVID-19 pandemic continues to evolve. They include digital, social and ecological skills, understanding diversity, continuous development and communication skills.…”

Section: Predominant Economic Conditionsmentioning

confidence: 99%

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Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Butnaru¹,

Maftei²,

Ştefănică³

2021

New Trends in Sustainable Business and Consumption

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The main purpose of this paper is to analyse the reconfiguration of the business environment in the tourism industry as a result of the effects of the COVID-19 pandemic. The COVID-19 pandemic, perceived as the deepest crisis in the history of tourism, strongly influenced people's lives and their leisure behaviour, and led to the cessation of global business in general, and of tourism in particular. The widespread pandemic raised significant challenges for the development and sustainability of tourism, agrotourism, and business in areas with tourism potential. Thus, we highlighted the fact that a sustainable recovery aiming economic prosperity, environmental integrity, and social equity can be achieved only in a context where the entire planet is aware of the globalisation and of the importance of education in managing cooperation between peoples. This research focuses on an analysis of the business of tourism industry under the effect of the COVID-19 pandemic, as well as how these businesses will have to adapt in order to survive in the new conditions. In this context, COVID-19 becomes an accelerator for cooperation and digitalisation, and leadership is fundamental and vital to bring together business representatives, academics, and all citizens with a global perspective, who can put into motion capital flows, investments, technology, people, and ideas. The results of this research underline the fact that all tourism activities will have to be reconfigured to survive, and policy makers will have to come up with initiatives and focus on supporting and developing the operations of tourism companies during the COVID-19 pandemic.

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Section: The Impact Of Covid-19 On Tourism and Business Environment In The Tourism Industrymentioning

confidence: 94%

Section: Predominant Economic Conditionsmentioning

confidence: 99%

Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Butnaru¹,

Maftei²,

Ştefănică³

2021

New Trends in Sustainable Business and Consumption

View full text Add to dashboard Cite

show abstract

“…In order to confirm this fact, it is necessary to indicate various aspects of scale accuracy, to determine the degree of accuracy with which the scale reflects the natural differentiation of the examined phenomenon, that is, to determine the reliability of the scale. The issue of quantitative research in the tourism industry has been developed in works on the functioning of tourist destinations [36,37].…”

Section: Marketing Orientation Measurement Methodsmentioning

confidence: 99%

Marketing Orientation of Entities on the Tourism Market

Panasiuk

2021

Sustainability

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The tourism market is characterized by a high level of competition. Hence, the entities providing tourism services and creating their offers in tourist destinations take actions aimed at satisfying the consumers’ (tourists’) needs. These activities are realized by achieving the appropriate level of marketing orientation. In terms of behaviour, marketing orientation is based on the implementation of a marketing concept focusing on customers’ needs and also on the achieved economic results. In cultural terms, marketing orientation should be understood as a type of business culture. The study is of theoretical, empirical and conceptual nature. The theoretical part presents the following issues: genesis and essence of marketing orientation and methods of its measurement, the concept and the scope of the tourism market, along with the implementation of marketing orientation issues necessary to assess the functioning of entities on this market. The concept of a system of connections of a selected type of tourist market entity with other entities in terms of shaping marketing orientation was presented. An example of the research on the level of marketing orientation on the tour operator market in selected European countries was presented in the empirical part. Tour operator market entities in Poland are characterized by a slightly higher average marketing orientation than entities from other European countries. Tour operators operating on the Polish market are also more diversified in terms of the level of marketing orientation than entities from other surveyed European countries. The main aim of the study is to adapt the theoretical and methodological issues related to the assessment of the level of marketing orientation to the entities operating on the tourism market. The specific aim is to analyze the level of marketing orientation of the entities on the tour operator market. The following research methods were used: a critical analysis of the literature on the subject, methods of logical operations; observation, quantitative methods, and diagnostic survey based on a standard questionnaire.

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“…Recently, there has been a holistic approach to boosting the hotel’s efficiency, including sustainability, excellence and quality management (Carlisle et al , 2021; Heo, 2017; Jones and Comfort, 2020). Many challenges are reported facing hotels, integrating with current technological spreads such as blockchains, big data analytics, artificial intelligence and robotics (Baum et al , 2020; Buhalis et al , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives

Zaki

2022

IJCHM

Self Cite

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Purpose Practicing flexible revenue management (RM) at hotels during Covid-19 is essential. The well-performed hotels ponder how to transform the target from revenue to net profits. This paper aims, first, to develop a value stream mapping (VSM) model for a productive RM based on six key drivers: organizational culture, demand forecasting, dynamic distribution channels, competition breakdown, dynamic and customized pricing and daily reviewing, and, second, to examine the nexus between RM and hotel’s efficiency during Covid-19 using the wavelet analysis (WA) to visualize this relationship’s time and frequency-based lead–lag dynamics. Design/methodology/approach Using time-series data, a multiple case study of 31 luxury hotels in Egypt was applied based on semi-structured interviews and self-administered questionnaires. Findings The first phase results showed that consensus toward the RM framework was achieved, regardless of current challenges, indicating that RM managers and scholars could use it. In Phase 2, the WA confirmed a positive correlation and significant influence between Covid-19 and RM practices at most business cycle frequencies. Furthermore, overall high causal relationships between RM practices and hotel efficiency were discovered in the short and medium terms and through different occurrence cycles. Though, the dynamic pricing in the long term was apart from this relationship. The causal effects between Covid-19 and hotel efficiency are not observable in the long-run spectra, indicating that resilience efforts with Covid-19 perhaps mitigated the impact. Research limitations/implications Hotel managers could use the RM model developed from this study during the downturn to improve efficiency. The outcome may lead to the recovery of the hotel market and the whole economy. WA maps display possible directions for hotel managers to be more efficient based on the time and frequency domains. Originality/value This study shows opportunities for RM implementation during Covid-19 based on the VSM and the WA approaches in hotels.

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The Imperative to Address Sustainability Skills Gaps in Tourism in Wales

Cited by 30 publications

References 35 publications

Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Marketing Orientation of Entities on the Tourism Market

Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives

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