The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Abstract

Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients. Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

Nurses’ Therapeutic Communication and Its Effect on Hospitalized Patients’ Satisfaction

“…This is because, according to (Dagun, 2002), women are more emotional than men, such as more easily offended, more easily influenced, and very sensitive. This is also in accordance with research conducted by (Wahdatin et al, 2019), which says women are psychologically more sensitive than men, making them more sensitive to receiving various signs in communicating with others. This is supported by the opinion of (Lotfi et al, 2019), which stated that there is a significant direct relationship between gender, communication quality, and patient satisfaction.…”

“…The result of this study are in line with research conducted by (Wahdatin et al, 2019), which showed that there is a significant relationship between therapeutic communication with post-operative patients at RSI Sultan Agung Semarang, and it is also said that the better the nurse's therapeutic communication, the higher the patient satisfaction and the worse the nurse's therapeutic communication, the lower the patient satisfaction. This study's result also in line with study conducted by {Citation}, which stated that there was a significant relationship between nurses' therapeutic communication and patient satisfaction at Orchid Lounge Hospital BP Batam.…”

“…His research also revealed that when nurses introduce themselves, they are open and give the impression of comfort to the patient so that the nurse can explore various patient complaints. Similar results were also shown in a study conducted by (Wahdatin et al, 2019), where they examined nurse communication during the orientation phase in the form of attitudes and behaviors shown by nurses when they first met the patients. From the research, it was found that the orientation phase of therapeutic communication affected postoperative patient satisfaction.…”

“…The existence of satisfied and dissatisfied patients shows differences in the perception of each patient because the expectations of each patient are different. This thought is supported by the statement of (Wahdatin et al, 2019), which wrote that patient satisfaction is the result of a patient's assessment of health services by comparing their expectations with the reality of health services they received. Based on table 4, it was known that there were three phases of therapeutic communication and their respective effects on patient satisfaction.…”

“…A study shows that effective communication skills have a positive result on a patient's recovery process, teamwork and improvement of the patient's physiological status that, eventually led to a higher level of patient satisfaction (Nisa et al, 2019). Measuring the quality of nursing care is a priority for healthcare providers and policymakers because nurses are the representative of most segments of healthcare workers (Wahdatin et al, 2019).…”