The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery

Conner‐Spady, Barbara; Sanmartin, Claudia; Johnston, Geoffrey; McGurran, John; Kehler, Melissa D.; Noseworthy, Tom

doi:10.1016/j.healthpol.2011.05.011

Cited by 40 publications

(26 citation statements)

References 34 publications

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“…This finding is consistent with other studies, where the patient expectations determined their satisfaction levels (Conner-Spady et al, 2011;Hodnett, 2002). Women in our study showed well-developed conceptualizations of ideal health care services, including, high technical quality of providers, good interpersonal relationships between providers and patients and among providers themselves, good physical environment, hygienic conditions, and easy access to services.…”

Section: Discussionsupporting

confidence: 92%

Explaining Women's High Satisfaction With Objectively Poor Quality Childbirth Services: Armenia as a Case Study

Grigoryan

Thompson

Crape

et al. 2014

Health Care for Women International

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Despite documented low-quality care in Armenia, surveys document high ratings of patient satisfaction with health care services. We explored reasons for high satisfaction in Armenia despite poor quality. Twenty-five women who recently delivered participated in this qualitative study through in-depth interviews. Patients avoided critiquing health care services because of personal relationships with and respect for providers and fear of losing services. Although they shared an understanding of what quality care should be, many were satisfied because their low expectations were met. Further mixed methods research may explain this dissonance. Until then, patient satisfaction measures need careful, contextual interpretations.

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Section: Discussionsupporting

confidence: 92%

Explaining Women's High Satisfaction With Objectively Poor Quality Childbirth Services: Armenia as a Case Study

Grigoryan

Thompson

Crape

et al. 2014

Health Care for Women International

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“…As per previous studies (e.g., Conner-Spady et al, 2011;Sanmartin et al, 2007;Siciliani and Hurst, 2005;Siciliani and Iversen, 2012), the results highlight the importance of waiting times. Preference for a 1 week wait over a 1 month wait and a 3 month wait were stronger than for any other attribute except the option of the public hospital.…”

Section: Discussionsupporting

confidence: 90%

Hospital sector choice and support for public hospital care in New Zealand: Results from a labeled discrete choice survey

Brown

Panattoni

Cameron

et al. 2015

Journal of Health Economics

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“…However, evidence concerning the importance of fulfilment of preoperative expectations is inconclusive [38]. The present study shows that unfulfilled expectations can be one reason for a negative view of the intervention outcome, and this is in line with previous research findings arguing for the importance of fulfilment of expectations [30,39]. Expectations can form a frame of reference that patients use for making comparative judgements [39].…”

Section: Discussionsupporting

confidence: 87%

Patients’ perspective on surgical intervention for Dupuytren’s disease – experiences, expectations and appraisal of results

Engstrand

Kvist

Krevers

2016

Disability and Rehabilitation

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PurposeTo explore patients' perspectives on surgical intervention for Dupuytren's disease, focusing on patients' appraisal of results, involving previous experiences, expectations, and patient characters. MethodThe participants were twenty-one men, mean age 66 years, scheduled for Dupuytren's disease surgery. Qualitative interviews were conducted two-four weeks before, and six-eight months after surgery. The model of the Patient Evaluation Process was used as theoretical framework. Data was analysed using problem-driven content analysis. ResultsFive categories are described: previous experiences, expectations before surgery, appraisal of results, expectations of the future and patient character. Previous experiences influenced participants' expectations, and these were used along with other aspects as references for appraisal of results. Participants' appraisal of results concerned perceived changes in hand function, care process, competency and organisation, and could vary in relation to patient character. The appraisal of results influenced participants' expectations of future hand function, health and care. ConclusionsPatients' appraisal of results involved multidimensional reasoning reflecting on hand function, interaction with staff and organizational matters. Thus, it is not enough to evaluate 2 results after Dupuytren's disease surgery only by health outcomes as this provides only a limited perspective. Rather, evaluation of results should also cover process and structure aspects of care.3

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The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery

Cited by 40 publications

References 34 publications

Explaining Women's High Satisfaction With Objectively Poor Quality Childbirth Services: Armenia as a Case Study

Explaining Women's High Satisfaction With Objectively Poor Quality Childbirth Services: Armenia as a Case Study

Hospital sector choice and support for public hospital care in New Zealand: Results from a labeled discrete choice survey

Patients’ perspective on surgical intervention for Dupuytren’s disease – experiences, expectations and appraisal of results

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