2019
DOI: 10.3390/su11154132
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The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences

Abstract: Sustainability has become one of the key factors for the development of tourism both nowadays and in the future. The need to integrate environmental, socio-cultural and economic factors is a consequence of the evolution of society itself, the introduction of new information and communication technologies (ICTs) and a new way of understanding tourism and the world in general. Tourists increasingly seek a unique quality in their travels and are better informed before deciding on a tourist destination to spend th… Show more

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Cited by 33 publications
(35 citation statements)
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References 116 publications
(211 reference statements)
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“…The challenge to conserve energy and protect the tourism environment is universal for all destinations, from small rural towns to large metropolitan cities [1]. In the age of smart cities and smart tourism, where advanced information and communication technology systems may help determine the prosperity of its residents and visitors, the attention should never be disengaged from maintaining environmental health [2,3]. Within the smart tourism and smart destination paradigm, the tourists have received relatively limited research attention.…”
Section: Introductionmentioning
confidence: 99%
“…The challenge to conserve energy and protect the tourism environment is universal for all destinations, from small rural towns to large metropolitan cities [1]. In the age of smart cities and smart tourism, where advanced information and communication technology systems may help determine the prosperity of its residents and visitors, the attention should never be disengaged from maintaining environmental health [2,3]. Within the smart tourism and smart destination paradigm, the tourists have received relatively limited research attention.…”
Section: Introductionmentioning
confidence: 99%
“…These include those that are involved prior to the experience in the tourist destination as well as repetition factors, e-WoM, and loyalty. Research relates objective quality and perceived quality [11,12], classifying them into three categories: psychological or intangible, conative or behavior and attitude, and functional or tangible.…”
Section: Quality Of Service and Wom Models In Tourismmentioning
confidence: 99%
“…They also have an impact on the competitiveness of large destinations in developing countries (Goffi et al, 2019b). Environmental and sociocultural preservation are seen as important attributes by tourists when visiting cities (Sörensson & von Friedrichs, 2013); however, they also influence tourists' satisfaction and the intention to return to the same coastal destination (Goffi et al, 2019a;Solís-Radilla et al, 2019). Hence, the following hypothesis can be formulated: H1: Preservation of local resources affects the perceived quality of tourism resources.…”
Section: Research Hypothesesmentioning
confidence: 99%