The Influence of Competency and Job Satisfaction on Organizational Citizenship Behavior (OCB) with Servant Leadership as a Moderating Variable

Abstract

This study aims to analyze the influence of Competency and Job Satisfaction on Organizational Citizenship Behavior (OCB) With Servant Leadership as a Moderation Variables. The population in this study were all employees at the Central Statistics Agency (BPS) of Demak Regency, Kendal Regency, Semarang Regency and Semarang City as many as 144 people. The sampling technique used census method, 144 employees. Data was collected by questionnaire with Likert scale. Data analysis using SPSS version 22 includes, test instruments and multiple linear regression analysis for t test. The result showed that competency has a positively significantly influences on Organizational Citizenship Behavior (OCB), Job Satisfaction has a positively significantly influences on Organizational Citizenship Behavior (OCB) and servant leadership as moderating variables the influences of both competency and job satisfaction on Organizational Citizenship Behavior (OCB). This has managerial implications that the BPS leaders of Demak Regency, Kendal Regency, Semarang Regency and Semarang City need to increase their confidence in their employees to be able to make their own decisions, provide work experience, improve honesty, empower and create value for the community.

The Impact of Organizational Culture Towards Organizational Citizenship Behavior Through Job Satisfaction and Competency Among Online Media Employees

“…With that, this research shows that there is a positive and significant relationship between work satisfaction and organizational citizenship behavior or OCB. This research is also supported by the research from Ramadhan et al (2018); Prasetio et al (2015); and Rijanti et al (2018). Based on the results from the research above, the writer proposes the third hypothesis as follows:…”

“…Including Rijanti, Indriyaningrum, Suharmanto, and Utami (2018) said that employee competency in a data management company in Indonesia has a positive and significant effect on OCB.…”

“…This will become a stimulus of satisfaction among the employee that will lead to enhance individual creativity among the individual or group so they can develop their competencies (Paus, 2018). Rijanti et al (2018) said individual that has grown in their competency means that particular individual has a better motivation to work, have a positive mind, a good self-concept, and can increase their knowledge and skills that related to their work as their competency. Sungadi (2018) stated that organizational culture has a positive and significant relationship in the Indonesian education industry.…”

“…However, based on past research, for example, Soryani et al (2018) researched the garment industry that located in Banten; Kurniawan et al (2016) health industry nurses in Sulawesi; Prasetio et al (2015) electric supplier employee in Indonesia; Ramadhan et al (2018) that researched service industry; Sungadi (2018) and Paus (2018) on education industry; Rijanti et al (2018) on employees in data management, Indonesia; Arumi et al (2019) that researched the automotive industry; as well as Trisia and Sakapurnama (2016) on the public transportation industry, none of them did a research based on the online media industry. Based on those facts, the researcher is interested to research the online media industry because it's a creative industry that…”

“…The success of a company is not only when its employee does their primary task, but also need to be supported by the OCB from every individual. The past research from Rijanti et al (2018) stated that the better employee's competency will increase their OCB. That means, there is a positive and significant relation between competency and OCB.…”