The Influence of Instant Messaging Usage Behavior on Organizational Communication Satisfaction

The influence of Leader’s refusal to Internet-based communication on communication satisfaction

“…Results of the current study do not validate the findings carried out by (Pi, Liu, Chen, & Li, 2008), (Akkirman & Harris, 2005), and (Siljanovska, 2015), who tested that the use of Internet-based tools in communication channels influence communication satisfaction. On the contrary, findings validate the results by (Lalic, Marjanovic, & Lalic, 2012), it is to say, when leaders of the organizations do not use the social network tools to communicate, employees perceive that it does not influence the communication satisfaction.…”

“…Literature review suggests that the use of Internet-based communication channels have a positive impact on communication satisfaction; for instance, a research conducted on 303 people from 15 companies showed that instant messages had a positive impact on formal and informal communication satisfaction (Pi, Liu, Chen, & Li, 2008); likewise, a study conducted on sample of 68 tested hypotheses regarding the perception that virtual office workers and traditional office workers had about communication satisfaction. Results found that both virtual and traditional workers were satisfied with the communication; also, virtual employees feel higher satisfied with communication than traditional office workers, which means that communication satisfaction is higher when employees use Internet-based channels (Akkirman & Harris, 2005); similarly, a study conducted on employees, managers, and competent officials for development of organizational communication from different firms, in the Republic of Macedonia, concluded that face-to-face communication cannot be replaced by Internet-based communications, yet the use of social networks increases job satisfaction (Siljanovska, 2015).…”

Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes

“…Yet IM use in the workplace is not limited to tasks and explicit performance, because organizational members engage in both work and social communication (Mackiewicz & Lam, 2009). Causal modeling of IM influences, use and outcomes by Pi Liu, Chen, and Li (2008) showed that IM use by employees in 15 companies was positively associated with satisfaction with both the formal and informal communication of an organization (although much stronger for the former). IM use in the workplace is said to positively affect organizational life (Wilkins, 2007), which enhances job satisfaction.…”

Online Communication Satisfaction Towards the Use of Internet-Based Information Management Systems: A Study at Four Research Universities in Malaysia

“…In media and communication research, it has become routine to examine satisfaction, acceptance and adoption in using media technologies. Several communication studies have evaluated the effectiveness of communication media and new media technologies in various organizations and fields (Anderson & Emmers-Sommer, 2006;Pi et al, 2008;Pornsakulvanich, Haridakis & Rubin, 2008). Downs and Hazen (1977) Working from these findings, this study argues for the primary importance of communication satisfaction in online environments, specifically a user's online communication satisfaction with IBIMS.…”