“…Since the 1990s, several industrialised countries, such as Germany, Japan, Switzerland, the United Kingdom and the United States, have developed into 'knowledge societies' where knowledge in its various forms is treated as the prime source of economic power (Campbell et al, 2012;Drucker, 1993). To manage knowledge effectively, organisations seek to adjust their core business strategies (Erickson & Rothberg, 2011;Murray, Millet & Syed, 2011). However, the costs of KM interventions exceed their benefits, and knowledge remains under-utilised in many organisations (EIU, 2007;Sveiby, 2007).…”