The Influence of Satisfaction on Quality Dimensions Services  Financing Mudharabah to Customers Loyalty of Shariah Bank

Iskandar, Romi; Afriyenis, Winda; Pratiwi, Nila; Rahma, Anita Ade

doi:10.35134/jbe.v1i1.15

Cited by 2 publications

(2 citation statements)

References 1 publication

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“…Every company wants to fulfill customer satisfaction by providing the best service. One of the best services is not allowing customers to wait or queue too long by giving fast service [2]. Queues in everyday life often occur in public service places such as hospitals [3], supermarkets [4], and banks [5] and can not be separated from the site where the driver's license is made.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Queue System of a Driving License Application at Kepolisian Sumbawa Besar

Hermanto¹,

Ruskartina²,

Adiasa³

et al. 2023

BAREKENG: J. Math. & App.

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A driving License (SIM) is a card that a motorized vehicle driver must own to prove the eligibility to drive a motorized vehicle. There are still many drivers who do not have a SIM. One of the reasons drivers don't apply for a driving license is because they object to follow every procedure in making a driver's license, which takes a long time and causes long queues every day. The application for a driver's license in a city or district is only in one place, namely at the City Police. As a result, many applicants apply for a driver's license in the queue system. This problem also occurs in the SIM-making service system at the Sumbawa Police Station. Therefore, this study aims to evaluate the queuing system for SIM-making services at the Sumbawa Besar Resort Police using the queuing theory method. There are two types of submissions in applying for a SIM, namely a new application and an application for an extension of a SIM, and the queuing system model used is Single Channel-Multi Phase. There are three phases in applying for a new SIM: the registration phase, photo phase, and test phase. Meanwhile, the application for a SIM extension has two steps: registration and photos. Based on the results of the analysis, the use of one service in each phase has not been optimal in overcoming the number of queues in the new SIM application process because there is still a steady-state (ρ) greater than one and the number of applicants is still queuing in the system, namely on Monday (phase test), Wednesday (test phase) and Friday (photo phase and test phase). Therefore, it is proposed to add one more service on that day and phase so that the stadium condition (ρ) is less than one and there is only one applicant in the queue (Lq).

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Section: Introductionmentioning

confidence: 99%

Evaluation of the Queue System of a Driving License Application at Kepolisian Sumbawa Besar

Hermanto¹,

Ruskartina²,

Adiasa³

et al. 2023

BAREKENG: J. Math. & App.

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show abstract

“…These problems, such as the increasing number of customers often lead to a decline in service quality [2], [3]. The increasing number of customers if it is not balanced with the quality of both human resources and science and technology will make customers disappointed with the services provided [4]. This is because the prediction of the number of customers at Bank Rakyat Indonesia (BRI) Serbelawan Unit has not been done [5], [6].…”

Section: Introductionmentioning

confidence: 99%

Prediction Of Customers at Bank Rakyat Indonesia Using Backpropagation Algorithm

Nugroho

2022

JAIEA

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This study aims to see the development of the number of BRI bank customers in the following year. With this prediction, it is hoped that it can help bank bri in making policies related to customers who save more easily. The data source is obtained from Bank Rakyat Indonesia (BRI). In this study, researchers used the Backpropagation Algorithm. Backpropagation Algorithm is an algorithm that functions to reduce the error rate by adjusting the weight based on the desired output and target. The benefit of this research is to determine the increase or decrease in savings customers at the BRI bank in the following year. And artificial neural networks using the backpropogation algorithm can be applied in analyzing the increase in the number of bank bri customers by determining the best architectural model from a series of training and testing processes carried out.

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The Influence of Satisfaction on Quality Dimensions Services Financing Mudharabah to Customers Loyalty of Shariah Bank

Cited by 2 publications

References 1 publication

Evaluation of the Queue System of a Driving License Application at Kepolisian Sumbawa Besar

Evaluation of the Queue System of a Driving License Application at Kepolisian Sumbawa Besar

Prediction Of Customers at Bank Rakyat Indonesia Using Backpropagation Algorithm

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