The Influence of the Emotional Labor, Professional Self-Concept, Self-Efficacy & Social Support of Emergency Room Nurse’s Burnout

Abstract

Background: The purpose of this study was to investigate the effects of emotional labor, professional self-concept, self-efficiency and social support on burnout of emergency room nurses by verifying the level of burnout of them. Through this, we will reduce the turnover and secure professional manpower and they will provide basic data on efficient manpower management. Methods: The subjects of this study were 130 emergency room nurses of eight hospitals in Seoul. The collected datas were analyzed by the SPSS Version 24.0 program using the percentage, mean and standard deviation, t-test, ANOVA, Scheffe test, Pearson's correlation coefficient and multiple regression analysis. Results: The level of emotional labor of emergency room nurses was higher than that of other nurses. Professional self-concept, self-efficiency and social support have a negative correlation with burnout and there is a positive correlation between professional self-concept, self-efficiency and social support. The major factors influencing burnout were professional self-concept, which was a significant negative influence factor, emotional labor was a significant positive influence and self-efficiency showed a significant negative influence factor. Conclusions: To reduce the burnout of emergency room nurses, an emotional management program, positive self-concept formation for emergency room nurses are needed. In addition, it is necessary to develop and apply a variety of intervention programs to build policy for long-term working nurse and social support systems.

Psychometric Properties of the Korean Version of the Nursing Profession Self-Efficacy Scale

“…In comparing self-efficacy in nurses, it was found that GSE determined using the original tool (SGSES; M = 3.42, SD = 0.50) was slightly higher than nursing profession self-efficacy determined using the K-NPSES ( M = 3.3, SD = 0.43). In addition, the results of the SGSES were found to be relatively higher than those reported in the studies of Chegini et al (2019; M = 3.55, SD = 0.45), De Simone et al (2018; M = 3.71, SD = 0.47), and M. Kim et al (2019; M = 3.56, SD = 0.48), which may be attributed to the selection and exclusion criteria used in this study.…”

Relationships between Violence Experience, Resilience, and the Nursing Performance of Emergency Room Nurses in South Korea

“…Most of the emergency room nurses who participated in this study were unmarried in their early 30s, and most of them had less than 3 years of experience in the emergency room. Considering that more than half of the emergency room nurses have less than 3 years of experience, it can be seen that work stress related to emotional labor is high [ 21 , 22 ]. Therefore, continuous and effective management is needed to improve the nursing work environment, reduce the work stress of emergency room nurses, and provide psychological stability.…”

Examining Emotional Labor in COVID-19 through the Lens of Self-Efficacy

“…Self-efficacy is thus deemed an important personal resource with which one can cope with job stress. Therefore, an increase in perceived self-efficacy may enable employees to view emotional labor as a means to an end (i.e., rewards and recognition) rather than a stressful act [50,51]. Thus, the following hypotheses are proposed (Figure 1): Hypothesis 8 (H8).…”