The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention

정인호,; 이숙정,; 김병식,; 박영대,; 지경자,; 박지영,; 황혜경,; 이종화,

doi:10.14347/kadt.2013.35.4.387

Journal of Korean Acedemy of Dental Technology

2013

DOI: 10.14347/kadt.2013.35.4.387

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The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention

정인호 정인호¹,

이숙정 이숙정²,

김병식 김병식³

et al.

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2015

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Influencing factors of satisfaction and revisiting intention of dental implant patients

Hwa¹,

Chun-Man²

2015

J Korean Soc Dent Hyg

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Objectives: The purpose of the study is to investigate the influencing factors of satisfaction and revisiting intention of dental implant patients. Methods: An interview and a self-reported questionnaire were completed by 190 patients in 10 dental clinics in Daegu, Gyeongbuk, and Gyeongnam from September 17 to October 31, 2015. The questionnaire consisted of the general characteristics of the subjects and satisfaction of implant. The instrument for implant interview was adapted form Pjetursson et al. by Likert 5 points scale. Cronbach's α in the study was 0.768. Data were analyzed by SPSS/AMOS version 21.0 program.Results: Cost satisfaction had direct effect on satisfaction of expectation and indirect effect on revisiting intent. Mastication satisfaction had the direct effect on satisfaction of expectation and revisiting intent, and indirect effect on revisiting intent. Satisfaction of aesthetic function had the direct effect on satisfaction of expectation, and the indirect effect on revisiting intent. Conclusions: The determining factors of successful dental implant included expenses, mastication function, and aesthetic satisfaction. The competent dental implant teamwork and appropriate expenses can satisfy the implant patients.

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Influencing factors of satisfaction and revisiting intention of dental implant patients

Hwa¹,

Chun-Man²

2015

J Korean Soc Dent Hyg

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show abstract

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The influence that the medical service quality of the dental clinic affects to the patient satisfaction and use intention

Cited by 1 publication

References 4 publications

Influencing factors of satisfaction and revisiting intention of dental implant patients

Influencing factors of satisfaction and revisiting intention of dental implant patients

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