The Influencing Factors on Coffee Shop Customers' Revisit Intention

Widyawati,; Berlianto, Margaretha Pink

doi:10.2991/iconies-18.2019.33

Cited by 3 publications

(2 citation statements)

References 27 publications

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“…Some researchers described it as involvement due to the expectation of a potential loss (Deutsch, 1958). Trust has a positive influence on customer intention and in maintaining the customer relationship (Widyawati & Margaretha, 2018). Also, there is a relationship between e-service quality, trust and satisfaction in the education industry (Leonnard, 2019).…”

Section: Trustmentioning

confidence: 99%

An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar

Eaint¹

2022

SUT J SOC SCI

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The purpose of this study is to understand the relationship between e-service quality and customer satisfaction, the trust and revisit intentions toward potential businesses, for Online Food Delivery services in Yangon, Myanmar. This study assesses e-service quality to examine its influence on customer satisfaction and trust. Also, the study explores the relationship between customer satisfaction, and trust and revisit intentions towards Online Food Delivery services. Regression analysis was used to find the relationship between the variables. The findings reveal that Fulfillment (FUL) has the strongest influence on customer satisfaction and that Contact (CON) is the strongest predictor of customer trust. Likewise, customer’s satisfaction and trust have a positive relationship with customer intention to visit Online Food Delivery services again. Therefore, online food delivery service providers should focus on fulfilling customer satisfaction by providing a user-friendly app. Also, they should improve customer service and ensure customers’ needs are fulfilled in order to increase customer satisfaction. Finally, they should focus on trust which leads to customers revisiting the service.

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Section: Trustmentioning

confidence: 99%

An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar

Eaint¹

2022

SUT J SOC SCI

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“…Perkembangan di zaman serba teknologi informasi dan komunikasi dalam beberapa tahun ini memberikan faktor fakotr yang mempengaruhi di berbagai bidang yaitu, salah satunya adalah bidang industri. Perkembangan industri dalam beberapa tahun terakhir mengalami peningkatan yang signifikan dengan ditandai berkembangnya berbagai lini usaha baru di masyarakat yang juga diakibatkan oleh masuk dan berkembangnya nilainilai mbudaya dari luar sehingga memberikan dampak terhadap munculnya gaya hidup bamru di masyarakat (Widyawati et al, 2019). Perkembangan bisnis coffee shop yang kian melejit merupakan respon positif yang diberikan pebisnis dalam mengamati fenomena sosial di masyarakat yang menjadikan kopi sebagai bagian dari gaya hidup.…”

Section: Pendahuluanunclassified

Pengaruh Store Atmosphere, Brand Image, Variety Product Terhadap Kepuasan Konsumen (Survei Pada Konsumen Warunk Wow KWB Ponorogo)

Vivi Dwi Pebriyanti,

Naning Krisiyana,

Premi Wahyu Widyanigrum

2022

manaj

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This study aims to determine the effect of Store Atmosphere, Brand Image, Product Variety on Consumer Satisfaction (Survey on Consumers of Warunk WOW KWB Ponorogo). The sample in this study was 100 respondents who met the criteria determined by the researcher. The testing phase used includes instrument testing, coefficient of determination test and hypothesis testing and classical assumption testing. The analysis used in this research is multiple linear regression analysis. The results of this study indicate that: (1) Store Atmosphere partially has a significant effect on Consumer Satisfaction, (2) Brand Image partially has a significant effect on Consumer Satisfaction, (3) Variety Product partially has a significant effect on Consumer Satisfaction.

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A Path Model on the Influence of University Cafeteria Dining Experience and Consumer ROI on Customer Satisfaction and Behavioral Intentions

Gomez Lacap,

Esguerra,

Sabado

et al. 2024

Advances in Business Strategy and Competitive Advantage

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This chapter investigates the mediating effects of customer satisfaction on the link between consumer return on investment (ROI) and dining experience with behavioral intention. The respondents of the study were 257 customers composed of university students, teaching, and non-teaching personnel identified through the intercept method. A predictive research design and partial least squares path modeling were utilized to test the research hypotheses. Analysis of the data showed that consumer ROI significantly and positively affects customer satisfaction. Food quality and physical environment were also found to predict customer satisfaction. Moreover, customer satisfaction and behavioral intentions were found to be significantly and positively related. Mediation analysis further revealed that customer satisfaction has an indirect influence on the link between customer ROI and dining experience (food quality and physical environment) and behavioral intentions.

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The Influencing Factors on Coffee Shop Customers' Revisit Intention

Cited by 3 publications

References 27 publications

An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar

An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar

Pengaruh Store Atmosphere, Brand Image, Variety Product Terhadap Kepuasan Konsumen (Survei Pada Konsumen Warunk Wow KWB Ponorogo)

A Path Model on the Influence of University Cafeteria Dining Experience and Consumer ROI on Customer Satisfaction and Behavioral Intentions

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