OBJECTIVE:To determine whether feedback from attending physicians to residents about outpatient medical records improves chart documentation and quality of care.
DESIGN:Cross-sectional study with repeated measures.SETTING: Primary care internal medicine clinic at a metropolitan community hospital.
PATIENT/PARTICIPANTS: Fifteen interns and 20 residents.
INTERVENTION:Attending physicians reviewed at least two charts for each resident on three occasions about 4 months apart and then discussed their findings with the residents.
MEASUREMENTS AND MAIN RESULTS:Explicit criteria defined the extent of chart documentation and the comprehensiveness of care delivery. Attending physicians also made a subjective assessment of the overall quality of care. All results were converted to 0-to-1 scales. From the first to the third period, chart documentation increased from 0.60 to 0.86 ( p Ͻ .001), but there were no significant changes in the delivery of care or in the subjective assessments of the overall quality of care. nternal medicine resident training programs are required to evaluate the competence of their trainees in the areas of medical knowledge, clinical competence, attitudes, and behaviors. Multiple methods exist for clinical competency evaluation, including the housestaff evaluation forms provided by respective boards, 1-4 the In-Training Examination (ITE), 5 medical record review, 6 credentialling for procedures, the Objectively Structured Clinical Exam, 7 nurse evaluations, 8 patient satisfaction survey information, 9-11 housestaff self-assessment, 12 and the Clinical Evaluation Exercise (CEX). [13][14] Medical knowledge, as measured by the American Board of Internal Medicine (ABIM) Certifying Examination, correlates well with achievement on the ABIM housestaff evaluation form and ITE. 15 The ABIM housestaff evaluation form may be valid for assessing overall clinical competence, but it is less useful for providing feedback in specific areas to individual residents. 2 The ABIM housestaff evaluation form, ITE, CEX, and faculty predictions of completeness, however, are not even moderately correlated with residents' performance of components of the physical examination. 6 Program directors are challenged, therefore, to be innovative in finding reliable and valid methods for evaluating the clinical competence of housestaff and providing opportunities for improvement if deficiencies are identified.
CONCLUSIONS:Medical record review offers an attractive mechanism for evaluating clinical competence because of its ease of implementation relative to other methods such as standardized patients. The medical record documents the specific components of patient care and also demonstrates physician thought processes and outcomes of patient management. Feedback about performance to resident physicians should lead to improvement in clinical competence.The current practice environment of managed care involves many efforts to improve quality utilizing office record review. For example, the National Council for Quality Assurance has de...