The Interplay of Beauty, Goodness, and Usability in Interactive Products

Evaluating User Experience for Interactive Television: Towards the Development of a Domain-Specific User Experience Questionnaire

“…Similar reasons have already been pointed out by Hassenzahl [17]. He stated that the lack of agreement in definition of key elements makes building up empirical knowledge about what constitutes UX difficult, and that future research must aim at unifying approaches to UX, with its major objectives being the selection of key constructs and a better understanding of their interplay.…”

“…Other needs that are described as being important and should be addressed by technology include needs such as surprise, diversion or intimacy [14]. Further concepts falling into this category can be summarized as hedonic aspects of technology usage, like stimulation and identification [17]. All these UX approaches link product attributes with needs and values, the common goal is to enrich current models of product quality with non-instrumental aspects.…”

“…heart rate, skin conductance) or the evaluation of valence and arousal, which are currently also applied in the games area [39]. To measure the user experience beyond the instrumental, task-based approach, Hassenzahl [17] introduced the AttrakDiff questionnaire. In order to evaluate situational or temporal experiences, some approaches in mobile UX exist, using conceptual-analytical research and data gathering techniques [49].…”

“…The visual/aesthetic experience deals with the pleasure gained from sensory perceptions [21]. It incorporates beauty [17], as well as classic aesthetics (e.g. clear, symmetric) described by Lavie and Tractinsky [31].…”

“…For Hassenzahl [17], the identification dimension addresses the human need to express one's self through objects. Thus, using or owning a specific product is a way to reach a desired self-presentation.…”