The key enablers for the adoption of lean thinking by public purchasing departments

Agbodzakey, James K.; McCue, Clifford P.

doi:10.1504/ijpm.2015.072386

Cited by 2 publications

(4 citation statements)

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“…Furthermore, Agbodzakey & McCue (2015) explores possible dimensions and variables associated with LP by public procurement departments in North America. Including, identifying key enablers for the adoption of the lean approach in the public sector.…”

Section: Content Analysismentioning

confidence: 99%

“…public service market. Besides, it cannot be problematic to integrate the strategic level and management-related factors at the public sector operational and individual levels (Radnor & Osborne, 2013;Agbodzakey & McCue, 2015). Furthermore, the development of a more transparent, effective and efficient compliance monitoring structure in the public sector and government agencies, requires the creation of B2G lean processes, data standardization and process economics, along with the development of a secure electronic information infrastructure.…”

Section: Content Analysismentioning

confidence: 99%

See 1 more Smart Citation

Critical success factors-based taxonomy for Lean Public Management: a systematic review

Caiado

Carocha

Goulart

et al. 2020

Prod.

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Section: Content Analysismentioning

confidence: 99%

Section: Content Analysismentioning

confidence: 99%

Critical success factors-based taxonomy for Lean Public Management: a systematic review

Caiado

Carocha

Goulart

et al. 2020

Prod.

View full text Add to dashboard Cite

“…Agbodzakey and McCue (2015) argued that the adoption of Lean methodology in the public sector helps to improve processes, products and results, reduce redundancies and citizen satisfaction. Fletcher (2018) identified that public organizations can, in fact, incorporate Lean philosophy and methodology to streamline and improve organizational processes, produce cost-savings, improve organizational culture and improve the quality of goods and services and therefore increasing citizen satisfaction.…”

Section: Literature Review and Research Questionsmentioning

confidence: 99%

“…Antony et al (2017b) reported that Lean is a robust methodology that can be incorporated by all public sector organizations, bringing significant benefits such as increasing efficiency, improving process and quality, saving resources, reliable and timely provision of services and, therefore, an increase in citizen satisfaction. Agbodzakey and McCue (2015) argued that the adoption of Lean methodology in the public sector helps to improve processes, products and results, reduce redundancies and citizen satisfaction. Fletcher (2018) identified that public organizations can, in fact, incorporate Lean philosophy and methodology to streamline and improve organizational processes, produce cost-savings, improve organizational culture and improve the quality of goods and services and therefore increasing citizen satisfaction.…”

Section: Organizational Performance In the Public Sectormentioning

confidence: 99%

The impact of Lean adoption on organizational performance in a public service: the case of the Greek citizen’s service centers

Keramida

Psomas

Gotzamani

2023

IJLSS

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Purpose The purpose of this study is to determine the relationships between Lean adoption and organizational performance in a specific Greek public services subsector, namely, citizen’s service centers (CSCs). Design/methodology/approach An online structured questionnaire survey was distributed to all the Greek CSCs, and 672 employees responded and fully completed the questionnaire. Exploratory and confirmatory factor analyses were applied to assess the measurement model’s reliability and validity. The relationships between the latent constructs were examined through structural equation modeling. Findings The study revealed that Greek CSCs adopt at a medium to high extent the following principles: understanding customer needs, establishment of value streams, creating flows within the value streams and value perfection. The data also revealed a valid latent factor reflecting the Lean application, namely, “Lean adoption,” which, according to the findings, contributes to the organizational performance of Greek CSCs. Research limitations/implications The small percentage of the responding employees of the Greek CSCs, given their large population and the subjective nature of the data collected, constitute the main limitations of the present study. Practical implications The findings of this research will serve as a reference source for managers and decision-makers of CSCs in order for them to set the foundations for successfully adopting the Lean principles and therefore improve their organizational performance in terms of operational performance and satisfaction with employees and citizens. Originality/value Building on the public sector literature, to the best of the authors’ knowledge, this is the first study that evaluates the adoption of Lean principles in the Greek CSCs and defines the relationships between Lean adoption and organizational performance.

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The key enablers for the adoption of lean thinking by public purchasing departments

Cited by 2 publications

References 0 publications

Critical success factors-based taxonomy for Lean Public Management: a systematic review

Critical success factors-based taxonomy for Lean Public Management: a systematic review

The impact of Lean adoption on organizational performance in a public service: the case of the Greek citizen’s service centers

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