The Landscape of Electronic Data Safes and Their Adoption in E-Government and E-Business

Pfister, Joachim; Schwabe, Gerhard

doi:10.1109/hicss.2013.532

Cited by 3 publications

(3 citation statements)

References 17 publications

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“…Attracting a sufficient number of customers and service-providers, which is vital for a network good, resembles the well know chickenand-egg problem. In an free market, where many AEDS platform providers compete for customers, they need to differentiate by offering "value-added" services going beyond the simple storage of information items [12]. For example, individuals can be supported in their personal information management by breaking down larger information organizing tasks into smaller tasks that can be worked upon using different devices at different locations, for instance, tagging photos and grouping them into galleries.…”

Section: Failing To Establish and Run A Multi-sided Platformmentioning

confidence: 99%

“…Postal services or telecommunication providers who consider themselves as established and natural intermediaries are complementing their portfolio of electronic document delivery solutions, for example, by providing electronic payment, authentication or secure storage for individuals and organizations [18], thus, also moving into the direction of AEDS. Nevertheless, these classic intermediaries often stick to a document-centric "mailbox" metaphor which is extended in the AEDS' vision by process support capabilities or value-added services to assist in personal information management [12] tasks.…”

Section: Active Electronic Data Safesmentioning

confidence: 99%

“…These services are evolving from portals [10] and plain document storage solutions to an infrastructure component for user-managed information and process management [11,12]. The user-managed access paradigm is the central design principle of an electronic data safe which means that the safe owners decide with whom and with which e-business or e-government processes they share their information items.…”

Section: Active Electronic Data Safesmentioning

confidence: 99%

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Electronic Data Safes as an Infrastructure for Transformational Government? A Case Study

Pfister

Schwabe

2015

Lecture Notes in Computer Science

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This article introduces and explores the potential of an active electronic data safe (AEDS) serving as an infrastructure to achieve transformational government. An AEDS connects individuals and organizations from the private and the public sector to exchange information items related to business processes following the user-managed access paradigm. To realize the transformational government's vision of user-centricity, fundamental changes in the service provision and collaboration of public and private sector organizations are needed. Findings of a user study with a prototype of an AEDS are used to identify four barriers for the adoption of an AEDS in the light of transformational government: (1.) offering citizens unfamiliar services having the character of experience-goods; (2.) failing to fulfill common service expectations of the customers; (3.) failing to establish contextual integrity for data sharing, and, (4.) failing to establish and run an AEDS as a multi-sided platform providing an attractive business model. Abstract. This article introduces and explores the potential of an active electronic data safe (AEDS) serving as an infrastructure to achieve transformational government. An AEDS connects individuals and organizations from the private and the public sector to exchange information items related to business processes following the user-managed access paradigm. To realize the transformational government's vision of user-centricity, fundamental changes in the service provision and collaboration of public and private sector organizations are needed. Findings of a user study with a prototype of an AEDS are used to identify four barriers for the adoption of an AEDS in the light of transformational government: (1.) offering citizens unfamiliar services having the character of experience-goods; (2.) failing to fulfil common service expectations of the customers; (3.) failing to establish contextual integrity for data sharing, and, (4.) failing to establish and run an AEDS as a multi-sided platform providing an attractive business model. DOIKeywords: electronic data safes, transformational government, user-managed access, case study, barriers IntroductionIn many countries, electronic government (e-government) initiatives have been introduced that are progressing from the stage of information provisioning and simple transactions to more customer-centric stages of integrated service delivery [1]. Several egovernment maturity models and e-government definitions have been proposed [2] but, actually, many e-government initiatives resulted in digitizing existing practices and were not able to reach more mature stages. In recent years, the idea of "transformational government" (t-government) gained momentum which is defined as "[…] the ICTenabled operations, internal and external processes and structures to enable the realization of services that meet public-sector objectives such as efficiency, transparency, accountability and citizen centricity." [3] The realization of t-government entails fundamental ...

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Section: Failing To Establish and Run A Multi-sided Platformmentioning

confidence: 99%

Section: Active Electronic Data Safesmentioning

confidence: 99%

Section: Active Electronic Data Safesmentioning

confidence: 99%

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Electronic Data Safes as an Infrastructure for Transformational Government? A Case Study

Pfister

Schwabe

2015

Lecture Notes in Computer Science

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"This will cause a lot of work."

Pfister

2017

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

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Digital-Locker Services in India

Rathore

Panwar

2020

Advances in Electronic Government, Digital Divide, and Regional Development

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On 1st July 2015, Government of India launched a Digital India campaign which is a flagship program of the government with an objective to transform India into a digitally empowered society. One key initiative of the program is digital locker service which aims at sharing and storing of electronic documents at one place in a digital locker. A study was undertaken to assess the awareness level of citizens regarding this service, to identify the problems and challenges associated with its implementation, to identify factors that affect adoption of such initiatives, and to make recommendations to various stake holders. The data analysis revealed that main concerns associated with the service include security, confidentiality, and ease of use. The survey data also revealed that the behavioral intention regarding adoption of this service is mainly determined by the user innovativeness and ease of use, usefulness, and compatibility do not seem to have an impact on the behavioral intention to adopt the service.

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The Landscape of Electronic Data Safes and Their Adoption in E-Government and E-Business

Cited by 3 publications

References 17 publications

Electronic Data Safes as an Infrastructure for Transformational Government? A Case Study

Electronic Data Safes as an Infrastructure for Transformational Government? A Case Study

"This will cause a lot of work."

Digital-Locker Services in India

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