2021
DOI: 10.1108/jbim-01-2020-0033
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The linkages among supplier relationship, customer relationship and supply performance

Abstract: Purpose This study aims to explore the links among supplier relationship (SR), customer relationship (CR) and supply performance (SP): cost, flexibility, partnership and responsiveness for manufacturing sector in Thailand. Design/methodology/approach Having extensively reviewed literature, the survey instruments were proposed and validated by experts and statistical techniques. Path analysis of structural equation modeling was used to assess the hypotheses. Findings It revealed that CR has significant posi… Show more

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Cited by 15 publications
(12 citation statements)
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References 96 publications
(126 reference statements)
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“…Accordingly, literature suggests that supply chains should consist of at least three key partners: suppliers, organization and customers (Mills et al , 2004). The organization should give importance to both sides of the relationships in supply chains (Vanichchinchai, 2021a; Narayandas and Rangan, 2004). Both suppliers and customers should perceive that they receive mutual benefits from the relationships.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Accordingly, literature suggests that supply chains should consist of at least three key partners: suppliers, organization and customers (Mills et al , 2004). The organization should give importance to both sides of the relationships in supply chains (Vanichchinchai, 2021a; Narayandas and Rangan, 2004). Both suppliers and customers should perceive that they receive mutual benefits from the relationships.…”
Section: Literature Reviewmentioning
confidence: 99%
“…The majority of existing studies examine social capital embedded in the one-sided supply chain relationship (Ozanne et al, 2022;Zhang et al, 2020;Lee and Ha, 2018;Gelderman et al, 2016;Whipple et al, 2015;Li et al, 2014;Horn et al, 2014). As buyer and supplier perspectives on collaborative inter-organizational relationships are quite different (Vanichchinchai, 2021;Nyaga et al, 2010), it is necessary to take a step further to empirically explore whether firms should place different emphasis on the supplier-and customer-side social capital.…”
Section: Introductionmentioning
confidence: 99%
“…The nature of B2B relationships differs depending on the industry. Several studies have focused on buyer-supplier relationships in the fast-moving consumer goods sector and food supply chains in times of economic downturn ( Matopoulos et al, 2019 , Vanichchinchai, 2021 ). This sector by nature is characterized by transactional relationships owing to the high levels of dynamism and competitiveness ( Hobbs, 2020 ).…”
Section: Literature Reviewmentioning
confidence: 99%