“…Social media surface as a key factor that helps to understand concepts related to headquarter services, e.g. business performance (Enders et al, 2008;Paniagua & Sapena, 2014), customer relationship management (Trainor et al, 2014), human resources (Korzynski, 2013), marketing (DesAutels, 2011;Weinberg & Pehlivan, 2011), brand management (Sabate et al, 2014), finance , and sports business (Korzynski & Paniagua, 2016). Firms start to understand significant strategic role of social media and its effect on international marketing results.…”