“…In the digital world, stories utilize words, sounds, images, and videos that impact how messages materialize and are received (Bianchi, 2014). Storytelling operates in an interactive dimension (Heine & Berghaus, 2014), like blogs (Stubb, 2018), social media (Grigsby & Mellema, 2020), web pages (Kemp et al, 2021), visual narratives (Lim & Childs, 2020), and collaborative stories (Glover, 2018), all of which allow new genre and subgenre narratives to proliferate (Bianchi, 2014). Social media platforms offer new means to communicate, participate, and interact, supporting the relationship between consumers and encouraging them to share their consumption experiences through stories (Pera, 2017).…”