The Mandela Portal – how do visitors get there?
            <sup>1</sup>

Katuu, Shadrack; Hatang, Sello

doi:10.3828/indexer.2010.18

Cited by 4 publications

(4 citation statements)

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“…A direct consequence of the project was the redesign of a common landing page of the website and the showcasing of descriptions of their archival material (Prom, 2011, p. 176). Similarly, between 2009 and 2011, the NMF made efforts to support the developments of the Mandela Portal by incorporating design elements based on early analysis made from Google Analytics data (Katuu et al , 2011; Katuu and Hatang, 2010). Based on this analysis, the Portal upgrade implemented in 2012 included design elements that allowed responsive features for mobile devices to the Portal.…”

Section: Discussionmentioning

confidence: 99%

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The Mandela Portal – an assessment of global visitors using Web analytics

Katuu

2016

DLP

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Purpose This paper aims to perform a longitudinal assessment of the visitors to the Mandela Portal using Web analytics over a period of seven years, between 2009 and 2015. Design/methodology/approach This paper is based on Web analytics methodology that consists of a four-step process and utilises the first and second steps with data collected using Google Analytics. Findings The research process found a number of trends relating to the Portal’s visitors, including changes in the ranking of countries from which the visitors accessed the website as well as the variety of language settings in the Web browsers. It identified some issues both with the Google Analytics tool and broader implications on the trustworthiness of data. Originality/value This paper provides an analysis of Web visitors to the Mandela Portal, offering trends that are only possible when viewed over a long period. It also explores issues of data trustworthiness.

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Section: Discussionmentioning

confidence: 99%

“…These reports provide an overview of year-to-year patterns of visitors to the Portal. In addition, between 2009 and 2011, there were early efforts to support the further developments of the Mandela Portal, incorporating new design elements (Katuu et al , 2011; Katuu and Hatang, 2010).…”

Section: Introductionmentioning

confidence: 99%

The Mandela Portal – an assessment of global visitors using Web analytics

Katuu

2016

DLP

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“…can be positioned within an action research frame.Numerous other research projects falling outside the ambit of this study were undertaken in the period under review -from functional analysis in support of the restructuring of human resources to a study of website development and use;44 from a scoping of as founder-driven and focused on uplifting the poor and disadvantaged. High levels of confusion between the NMF and the Children's Fund were apparent.…”

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confidence: 99%

Nelson Mandela’s Archive: a Case Study in Research-driven Institutional Change Management

Harris¹,

Katuu²

2019

Administory

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The Nelson Mandela Centre of Memory Project was launched by the former President Mandela in 2004 as a special project of the Nelson Mandela Foundation (NMF). In 2006, the Foundation’s Board of Trustees decided to adopt the Centre as the Foundation’s core operational function, a decision to be implemented in terms of a 5-year transition plan. In February 2012, the latter ended with a public announcement of the organisation’s new mandate to work in the memory–dialogue nexus and intention to unveil the Centre as a public facility in 2013. This fundamental organisational transition (with many subsidiary change management processes) was informed by four dedicated research interventions, all conducted within an overarching action research framing: an investigation of the ›memory for justice‹ tradition in South Africa and its possible institutional application by the NMF; a global benchmarking study of cognate institutions; a study of dialogue as an element of Mandela’s legacy in relation to the memory–dialogue nexus; and a marketing and branding survey. Verne Harris and Shadrack Katuu provide an account of these interventions, highlighting in each case the research designs and subsidiary research and analysis techniques. The article begins with a tracing of relevant historical and archival contexts and concludes with an assessment of the organisation’s change management process and the efficacy of the organisational research agenda.

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“…There have been extensive studies made in library and information studies on user needs and behaviours (Wilson, 1999). This includes studies within library institutions (Fidzani, 1998;Wilson, 2006) as well as studies on web visitors to memory resources such as the Mandela Portal (Katuu and Hatang, 2010). However, the lessons that offer immediate applicability for archival institutions are limited to explaining the differences between the types of users, the kind and the way information is sought and how that information is used.…”

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confidence: 99%

User studies and user education programmes in archival institutions

Katuu

2015

Aslib Journal of Information Management

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Purpose – The purpose of this paper is to examine user studies as well as user education within the context of public services offered by archival institutions. It highlighted some of the key aspects that constitute both concepts drawing from history in order to provide a better understanding in the context of current professional discussions. Design/methodology/approach – The review analysed peer-reviewed articles ranging from the late 1970s to the present time to illuminate debates in the archival professional underpinning the current understanding of user studies and user education. Findings – The paper outlined the different paths used in user studies to ensure data collection is exhaustive and provides a nuanced assessment of user needs. It also outlined the two related paradigms of structuring user education programmes, highlighted the points at which they differ and the rich discussions resulting from comparative analysis. Originality/value – The paper demonstrated that there is a rich corpus of professional literature on both user studies and user education, expounding on different aspects that would ensure both are designed and implemented effectively.

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The Mandela Portal – how do visitors get there? ¹

Cited by 4 publications

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The Mandela Portal – an assessment of global visitors using Web analytics

The Mandela Portal – an assessment of global visitors using Web analytics

Nelson Mandela’s Archive: a Case Study in Research-driven Institutional Change Management

User studies and user education programmes in archival institutions

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The Mandela Portal – how do visitors get there? 1

Cited by 4 publications

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The Mandela Portal – an assessment of global visitors using Web analytics

The Mandela Portal – an assessment of global visitors using Web analytics

Nelson Mandela’s Archive: a Case Study in Research-driven Institutional Change Management

User studies and user education programmes in archival institutions

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The Mandela Portal – how do visitors get there? ¹