The Measurements of Tourist Satisfaction Levels on Attractions, Accessibility, and Amenities in Pulesari Tourism Village, Sleman Regency

Abstract

This study aimed to determine the level of tourist satisfaction and the performance of attractions, accessibilities, and amenities (3As) in Pulesari Tourism Village (PTV). This study uses both qualitative and quantitative (mixed method). The population in this study was tourists who visited PTV during the period of August to September 2018. A hundred samples were collected using Purposive Sampling method. Data were collected by distributing questionnaires, in-depth interviews, field observations, and documentation. Gradual quantitative-qualitative data analysis is used as a technique to analyse the data. It begins with Likert satisfaction analysis, Importance Performance Analysis, and qualitative descriptive analysis. The results showed that the level of tourist satisfaction was in the satisfied category. Managers need to improve the quality of attraction components and become a priority to meet tourist expectations. Based on this study, the results show that the quality of the 3As component influences the level of satisfaction of visiting tourists. The three components become unity and support each other. A low assessment of one component can be improved by other components that are perceived to have better quality.

Menakar Tingkat Kepuasan Wisatawan: Kunci Keberhasilan Pengembangan Amenitas Pantai Slili sebagai Destinasi Wisata Bahari

“…Kepuasan wisatawan menjadi tolak ukur dalam meningkatkan kualitas produk pariwisata untuk mendorong kunjungan dan membentuk loyalitas wisatawan. Secara garis besar, tingkat kepuasan berarti tahapan reaksi konsumen terhadap pelayanan yang diberikan oleh penyedia jasa (Dzulkifli & Masjhoer, 2020). Selain atraksi wisata yang ditawarkan oleh destinasi, kepuasan wisatawan juga dapat dipengaruhi oleh fasilitas yang disediakan.…”

“…Salah satu fasilitas yang wajib ada di destinasi wisata yaitu tempat sampah. Keberadaan tempat sampah di destinasi wisata memiliki beberapa peran penting, antara lain untuk menjaga kebersihan, melindungi lingkungan, serta meningkatkan kenyamanan wisatawan dan citra destinasi wisata (Dzulkifli & Masjhoer, 2020;Khoiron et al, 2023;Masjhoer & Dzulkifli, 2019). Kualitas penyediaan tempat sampah di destinasi wisata dapat dilihat dari ketersediaan yang cukup dan ditempatkan pada lokasi yang strategis dan mudah diakses.…”

Analysis of Foreign Tourists' Perceptions of the Quality of Tourism in West Nusa Tenggara

“…Middleton et al (2010 andSuwantoro (2002) support the findings of this study, stating that there are three primary components of tourism products: attractions, accessibility, and amenities. According to Dzulkifli (2020), tourist villages are developed by the integration of attractions, lodging, and supporting amenities that are presented in a community life structure that is interwoven with local wisdom and customs. In tourism, the 3As (Attractions, Accessibility, and Amenity) are items that are crucial components of every tourist attraction, and their quality must be constantly enhanced and maintained.…”

Analisis Ketersediaan Sarana Sanitasi dengan Tingkat Kenyamanan Pengunjung di Tempat Wisata

“…Pemenuhan sanitasi yang layak juga menjadi salah satu indikator kunci untuk meningkatkan kesejahteraan pengunjung (17) . Kepuasan terhadap ketersediaan sanitasi ditentukan oleh fasilitas, kebersihan dan kenyamanan (18) . Salah satu bentuk kebersihan tersebut adalah kebersihan terhadap sampah di kawasan tempat wisata.…”