The Mediating Role of Workplace Interpersonal Mistreatment: An Empirical Investigation of Banking Sector of Pakistan

Chaudhry, Naveed Iqbal; Mahesar, Hakim Ali; Pathan, Saima Kamran; Arshad, Amina; Butt, Asad Munir

doi:10.46745/ilma.jbs.2017.13.01.06

Cited by 9 publications

(6 citation statements)

References 33 publications

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“…It destroys the environment of an organization. A prior study on banking professionals facing workplace bullying, incivility, and organizational frustration; probably increases turnover intention ( Chaudhry et al, 2017 ). Moreover, the study found that deviant workplace behavior such as bullying, counterproductive, and sabotage increases employee turnover intentions ( Bashir et al, 2012 ).…”

Section: Introductionmentioning

confidence: 99%

The moderating role of transformational leadership on the relationship between deviant workplace behaviors and employee turnover intentions in China

Chaudhary

Yao

et al. 2022

Front. Psychol.

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This study aimed to analyze the effect of deviant workplace behaviors, such as mistreatment, bullying, and incivility on employee turnover intention and identify the transformational leadership role as a moderator. The data was collected through a survey questionnaire with the help of a purposive sampling technique. A total of 318 respondents’ data was gathered from university academic and general staff in China. The results were analyzed through SPSS and structural equation modeling structural equation modeling (SEM) software. The findings indicate that deviant workplace behavior, i.e., mistreatment, bullying, and incivility, significantly affect employee turnover intention. Moreover, a result shows that transformational leadership has a significant moderating role on the relationship between turnover intention and workplace bullying and incivility but was insignificant between turnover intention and workplace mistreatment. Lastly, implications and limitations were also discussed in this article.

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Section: Introductionmentioning

confidence: 99%

The moderating role of transformational leadership on the relationship between deviant workplace behaviors and employee turnover intentions in China

Chaudhary

Yao

et al. 2022

Front. Psychol.

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“…workplace incivility and bullying) is common in financial sector organizations (i.e. banks) in Pakistan (Chaudhry et al , 2017), motivated drawing the sample from these organizations. Although we were keen to extend this study’s scope by drawing the samples from all financial services sector organizations, only four organizations in the southern region of Pakistan (based on the lead author’s personal contacts) gave permission for data collection, informally.…”

Section: Methodsmentioning

confidence: 99%

How Rude! Linking supervisor incivility to subordinates’ discretionary work effort

Anjum

Ahmed

Zhang

et al. 2021

IJCMA

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Purpose Although past research has looked into myriad consequences of workplace incivility, little attention has been paid to the effects of supervisor incivility (SI) on employees’ sense of vitality and their discretionary work effort (DWE). Moreover, the mechanisms that drive the harmful effects of SI remain largely unknown. The current study seeks to address these gaps in the literature. In particular, this study aims to examine how SI culminates in decreased DWE. Design/methodology/approach Adopting a cross-sectional survey design, data for this study were gathered from 151 employees of two large companies in the financial services sector of Pakistan. A number of analysis techniques (e.g. confirmatory factor analysis and bootstrapping) were used to analyze the data. Findings As predicted, SI was found to be negatively associated both with subordinates’ sense of vitality and DWE while vitality was found to be positively associated with DWE. Findings also indicated that one way in which SI negatively affects subordinates’ DWE is by decreasing their sense of vitality. Practical implications This study offers several useful implications for management practice in relation to preventing SI and mitigating its effects and bolstering employees’ sense of vitality. Originality/value To the best of the knowledge, this study is the first to unpack the relationship dynamics of SI, vitality and DWE, and to introduce a mechanism by which SI translates into reduced DWE.

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“…Given the gender dynamics within the banking sector, women might be more vulnerable to the challenges posed by workplace ostracism. The violation of their basic psychological needs due to ostracism could amplify their emotional exhaustion, affecting their well-being and job performance (6). Studies have consistently shown a correlation between workplace ostracism and emotional exhaustion, indicating that when employees feel ignored or excluded, they are more likely to experience emotional exhaustion (7).…”

Section: Introductionmentioning

confidence: 99%

Workplace Ostracism and Emotional Exhaustion Among Private and Public Sector Female Bank Employees

Bashir,

Zahra,

Shah

et al. 2024

JHRR

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Background: Workplace ostracism is a prevalent issue in organizational environments, impacting employees' mental health and job performance. Previous studies have established a link between workplace ostracism and emotional exhaustion, particularly in gender-influenced contexts. This study aims to explore this relationship among female bank employees in the private and public sectors, considering various demographic variables. Objective: The primary objective of this study was to investigate the relationship between workplace ostracism and emotional exhaustion among female bank employees. It also sought to examine how demographic factors such as age, education, marital status, employment sector, and job experience correlate with these variables. Methods: A cross-sectional and correlational design was adopted. The study sample comprised 180 female bank employees from Islamabad and Rawalpindi, aged 25-64 years with at least one year of work experience. Purposive sampling was utilized to select participants from both private and public sectors. The Workplace Ostracism Scale and the Emotional Exhaustion Scale of the Maslach Burnout Inventory were employed for data collection. Descriptive statistics, correlation analysis, and t-tests were conducted using SPSS software. Results: The findings revealed a significant positive correlation between workplace ostracism and emotional exhaustion (r = .62, p < .01). Public sector employees reported higher emotional exhaustion (M = 23.73, SD = 17.45) compared to private sector employees (M = 17.58, SD = 12.77). Graduates reported higher levels of both workplace ostracism (M = 25.63, SD = 15.14) and emotional exhaustion (M = 22.20, SD = 16.49) than undergraduates. Married participants experienced more workplace ostracism and emotional exhaustion than unmarried ones. Conclusion: The study confirms a positive relationship between workplace ostracism and emotional exhaustion among female bank employees, influenced by educational level, marital status, and employment sector. The findings highlight the need for tailored organizational strategies to address these issues, particularly in the public banking sector.

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The Mediating Role of Workplace Interpersonal Mistreatment: An Empirical Investigation of Banking Sector of Pakistan

Cited by 9 publications

References 33 publications

The moderating role of transformational leadership on the relationship between deviant workplace behaviors and employee turnover intentions in China

The moderating role of transformational leadership on the relationship between deviant workplace behaviors and employee turnover intentions in China

How Rude! Linking supervisor incivility to subordinates’ discretionary work effort

Workplace Ostracism and Emotional Exhaustion Among Private and Public Sector Female Bank Employees

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