PurposeThis paper offers a contribution to the authors’ understanding of the impacts of the COVID-19 pandemic on living conditions of Italian households. A large part of the research, analysis, comments focused on the relation between the spread of the COVID-19 pandemic and income of the Italian households does not capture the extent of the current changes. The focus on the highly differentiated impacts of the pandemic on three core dimensions of social integration (the sphere of work, that of welfare and that of the family) could help the authors to grasp the current transformations.Design/methodology/approachThe research draws on Castel's distinction between three “zones” of post-Fordist employment societies with the aim to identify the processes and the conditions that carry individuals from one “zones” to the other. Theoretical considerations are supported by the findings of several qualitative and quantitative research carried out during the pandemic mainly by government agencies and international organizations as OECD and WHO. The analysis of healthcare expenditure, labour market and economic conditions of households is based on data of system of health accounts – SHA and from consumer studies undertaken by the Italian National Institute of Statistics (ISTAT). The data on the financial situation and expectations of households during the crisis used in the article were drawn from special surveys carried out by the Bank of Italy.FindingsWhat the authors observe in Italian society is not a collapse of the three pillars of social and system integration of contemporary societies: work, family and welfare. The COVID-19 pandemic has reversed two social and institutional trends, that in last two decades had damaged these spheres of life and that seemed relentless. First, what has been reversed are: the progressive privatization of welfare and the enhancement of the politics of retrenchment; second, values and styles of life, radical processes of individualization, that undermined mutual relations of support and care, and households' ability to cope with old and new risks. At the same time, the pandemic is radicalizing the long-lasting tendency towards job insecurity, a high incidence of low-paid workers and a high proportion of undeclared work. The highly differentiated impacts of the pandemic on these three spheres of life are creating a wider plurality of living conditions and risks.Social implicationsThe findings suggest that what the authors need is to reopen the debate on welfare priorities, programmes and areas of intervention, on public-private relationship that have been established in many sectors of welfare in the last decades in many European countries. The COVID-19 pandemic has highlighted the importance welfare programmes capable of recognising the autonomous capacities of the family and informal relations to produce well-being, to cope with the crisis and to produce supportive relationships.Originality/valueThe pandemic highlighted that a progressive reduction of expenditure and politics of retrenchment produced welfare not able to face the needs of a large part of households. The pandemic highlighted that the changes that have taken place in the sphere of work, welfare and of the family in the last years have produced less and less governable effects.