“…Here, we refer to capturing and processing the information that visitors profusely and voluntarily post online. This includes, for example, geo-located Twitter messages (e.g., Hawelka et al, 2014;Provenzano, Hawelka, & Baggio, 2018), specialized blogs (e.g., Chung, Chung, & Nam, 2017), or geo-tagged photos (e.g., Junker, Akbar, & Cuquet, 2017). This category also includes analysing destination electronic word of mouth (e.g., Luo & Zhong, 2015;Williams, Inversini, Ferdinand, & Buhalis, 2017) as well as navigation paths in online trip planning (Li, Yang, & Pan, 2015).…”