The model of flood control using servqual method and importance performance analysis in Surakarta City – Indonesia

Purwantini, V. Titi; Sutanto, Yusuf

doi:10.1088/1742-6596/1025/1/012123

Cited by 2 publications

(3 citation statements)

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“…As it is linked to performance (Manolescu, Roman & Mocanu, 2011), its focus on nonconformities leads to the reduction of failures and continuous improvement, if focused on what is being done properly. In this sense, standardization becomes the central point of the entire control process, as shown by the study by Purwantini and Sutanto (2018).…”

Section: The Steps Of the Managerial Processmentioning

confidence: 98%

“…This shows that managers need to work on this issue more, mainly through participatory actions or internal or total transparency schemes (extended to the external environment). Regarding the categories related to performance measures and replanning, it is necessary for the institution to disclose its standards and forms of measurement, but fundamentally the way in which the employees can correct what is outside the institutional standards (Purwantini & Sutanto, 2018;Manolescu, Roman & Mocanu, 2011).…”

Section: Comparative Analysismentioning

confidence: 99%

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Analysis of the effectiveness of the managerial process in a federal institution of education, science and technology in Northern Brazil

Nascimento-e-Silva

Brito

Dossena

et al. 2020

BJB

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The managerial process is the process of planning, organizing, directing, and controlling applied by an organization to guarantee the supply of the needs of its operating environment. The more this procedure is practiced and known by an organization, the greater its effectiveness. This study aimed to assess whether the managerial process can be considered effective in a unit of a federal institution of education, science and technology that operates in the northern region of Brazil. It used the survey method in a sample composed of 50 professors and 50 administrative technicians, through a closed questionnaire containing the analytical categories of the managerial process, whose data were analyzed and interpreted through fashion, median and standard deviation, to understand the demographic characteristics of respondents and Student's T, Kolmogorov-Smirnov and Shapiro-Wilk tests to test the hypotheses that the managerial process is effective in the institution and that there are no evaluative differences arising from the respondents' demographic conditions. The results showed that the managerial process is not effective in the institution and that there is no difference in assessment between the different demographic strata of its employees. The conclusion shows that the institution does not have an effective planning, organization, direction, and control system.

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Section: The Steps Of the Managerial Processmentioning

confidence: 98%

Section: Comparative Analysismentioning

confidence: 99%

Analysis of the effectiveness of the managerial process in a federal institution of education, science and technology in Northern Brazil

Nascimento-e-Silva

Brito

Dossena

et al. 2020

BJB

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“…The administration, training participants, and teaching staff/widyaiswara application users were tested on the design of the administrative data SIM model using a Service Quality approach that covered aspects like tangible (physical), responsiveness, reliability, assurance, and empathy) [14]. The physical component demonstrates that SIMLatSar has satiated users' (administrators, lecturers, and participants') needs.…”

Section: ) Design Of Administration Data Sim Model Basic Training For...mentioning

confidence: 99%

Development of Data Management Information System Model for Basic Training of Civil Servant Candidates

Alamsyahril,

Sasongko,

Sumarsih

2023

Advances in Social Science, Education and Humanities Research

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This study aims at developing a Management Information System Model that is in accordance with the implementation of Basic Training for Civil Servant Candidates at the Agency for Personnel and Human Resources Development Lubuklinggau. The method used is Research and Development with the Gall and Borg system development model which is modified into three stages: preliminary study, model design development study, and model validation evaluation. The research subjects were the organizers, widyaiswara, and participants of the Basic Training. Techniques for collecting the data were interviews and questionnaires. The data obtained were analysed qualitatively and quantitatively. The product is an application of the Basic Training Management Information System called simlatsar. The results of the research were (1) the administration system of the basic training has not optimally utilized information technology, (2) SIMLatSar which was developed in accordance with the management of the Basic Training implementation, namely planning, implementation, supervision and control which is intended for three users, namely administrators, widyaiswara, and participants, (3) SIMLatSar users strongly agree with the SIMLatSar design because it meets the Service Quality (Servqual) elements which include tangible, responsiveness, reliability, assurance, and empathy, (4) users strongly agree that SIMLatSar is easy to understand, useful and appropriates to their needs, and (5) SIMLatSar is declared technically, economically, legally, operationally and schedule feasible to be used at Basic Training for Civil Servant Candidates implemented by BKPSDM Lubuklinggau.

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The model of flood control using servqual method and importance performance analysis in Surakarta City – Indonesia

Cited by 2 publications

References 1 publication

Analysis of the effectiveness of the managerial process in a federal institution of education, science and technology in Northern Brazil

Analysis of the effectiveness of the managerial process in a federal institution of education, science and technology in Northern Brazil

Development of Data Management Information System Model for Basic Training of Civil Servant Candidates

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