The moderating effect of emotional competence on job satisfaction and organisational commitment of healthcare professionals

Abstract

Background Healthcare organisations, such as hospitals, are largely seen as task-oriented, width different people expected to work in interdependent teams. The objective of this study was to investigate the relevance of individual factors (job satisfaction) and individual competences (emotional competence) for organisational commitment in a sample of healthcare professionals. Methods A cross-sectional survey was conducted among 96 healthcare professionals from March to June 2018 in the catchment area of five clinics in Bavaria, Germany. The present research examined the moderating role of emotional competence on the relationship between job satisfaction and organisational commitment using moderated regression analysis and simple slope analysis. Results Multiple regression analysis indicated that emotional competence moderated the relationship between satisfaction with the job and commitment to the job. The results showed that healthcare professionals with high emotional competence are able to deal more effectively with dissatisfaction in the workplace so that organisational commitment remains unaffected. Conclusions Based on the findings of this study emotional competence of healthcare professionals is important for increasing job satisfaction and commitment to the job. Especially for healthcare professionals whose job satisfaction is low, a high level of emotional competence enables them to maintain a high level of organisational commitment. The findings of the study are discussed at the theoretical level for researchers and practical level for hospital managers interested in fostering emotional competence and improving healthcare professionals’ job satisfaction and their organisational commitment, which ultimately may lead to effective performance.

Workforce wellbeing centres and their positive role for wellbeing and presenteeism in healthcare workers during the COVID-19 pandemic: secondary analysis of COVID-Well data

“…The association observed between job satisfaction and wellbeing (as well as turnover intentions), irrespective of wellbeing centre use, supports the need for strategies to enhance job satisfaction in HCWs. Many approaches have shown promise; studies have accentuated the influence of empowerment and transformational leadership [ 102 ] and emotional competence [ 103 , 104 ] on job satisfaction among HCWs. Participation in ‘Compassion Rounds’ has shown to increase job satisfaction, by fostering emotional expression, teamwork, and communication [ 105 ].…”

How Mobile Working Impacts Job Satisfaction and Organizational Commitment: A Cross-Sector Scholarly Literature Review

“…A healthcare professional study has shown that emotional competence tends to correlate with the job satisfaction and organizational commitment. It also concludes that healthcare professionals with emotional competence can remain their organizational commitment unaffected while they deal with dissatisfaction in the workplace [27]. In Northwest Haiti a study was conducted and concluded that there is a strong positive correlation between affective commitment and job satisfaction.…”

Validating the Short Version of the Multidimensional Emotional Competence Questionnaire

“…Emotional aspects in organizational settings are studied in numerous contexts, and there is evidence that EC is related to organizational outcomes such as job satisfaction, well-being (Miao et al., 2017; Sánchez-Álvarez et al, 2016), health, burnout (Fiorilli et al, 2019; Martins et al, 2010), job performance (Joseph et al, 2015; O'Boyle et al., 2011), and organizational commitment (Stamouli & Gerbeth, 2021). In addition, EC received interest in the educational context (Petrides et al, 2004).…”