“…Past research has explored a number of variables that contribute to the effectiveness of CRM, for example message framing (Grau and Folse 2007), donation size and type (Folse, Niedrich, and Grau 2010;Hyllegard et al 2011), type of cause (Ellen, Mohr, and Webb 2000;Harben and Forsythe 2011), temporal dimensions of the campaign (Tangari et al 2010), perceived compatibility between the brand and cause (Gupta and Pirsch 2006), perceived firm motivation (Barone, Norman, and Miyazaki 2007), product type (Strahilevitz and Myers 1998), brand involvement (Chowdhury and Khare 2011) and personal characteristics of the consumer (Youn and Kim 2008). This body of work provides evidence that under certain conditions, CRM is favorably regarded by the consumer and can offer a range of benefits including positive associations for the firm (Folse, Niedrich, and Grau 2010), enhanced brand attitude (Lafferty and Goldsmith 2005) and switching behavior and purchase intention (Lafferty, Goldsmith, and Hult 2004).…”