The Moderating Role of Self-esteem between Burnout and Social Undermining in the Nurses of Charity Hospitals in Mashhad

Abstract

Background & Aim: communication with the board of nursing as well as patient and their families are one of the most important daily activities of nurses. On one hand, Nurses are in close contact with people and are responsible for their health and life, and on the other hand, burnout influences the quality of patient care. Therefore, the identification of factors affecting the burnout of nurses and the variables involved in this effect will be helpful in improving the quality of health services. The purpose of this study is to investigate the moderating role of self-esteem between social undermining and burnout of nurses working in charity hospitals in Mashhad city. Materials & Methods: The current study is an analytical survey. The statistical population was the nurses of charity hospitals in Mashhad city in 2015. The Duffy et al questionnaire was used to measure social undermining, the Maslach & Jackson questionnaire was used to measure burnout, and the Tinakon & Nahathaiquestionnaire was used to measure self-esteem. The Cronbach alpha of questionnaire was .0.91 for social undermining, 0.95 for burnout and 0.98 for self-esteem. Data were analyzed by structural equation modeling and hierarchical multiple regression. Results: Social undermining (β=.40) and its components i.e. colleague's social undermining (β=.56) and manager's social undermining (β=.04) had a significant impact on burnout. In addition, self-esteem moderated the effect of social undermining on burnout (p<.05). Conclusion: Nursing managers can reduce nurses' burnout by identifying and eliminating the factors causing social undermining at the workplace. Furthermore, utilizing the techniques to increase the nurses' self-esteem may reduce their burnout.

The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

“…The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. This is consistent with previous studies that showed that employees' emotional exhaustion became severe when they experienced social undermining in a job situation [30,31,34]. In addition, when emotional exhaustion became severe, employees' procrastination behavior that was harmful to their organizations increased; this suggested that the emotional exhaustion they experience in their organizations is likely to lead to a high level of procrastination behavior [53].…”

“…In addition, Strongman [33] found that social undermining aggravated individuals' psychological pain and emotional exhaustion, whereas social support increased their emotional health. Rahimnia et al [34] determined that social undermining experienced by nurses in their work environment increased their burnout and that decreasing the elements of social undermining may weaken their burnout. Furthermore, Sârbescu et al [2] asserted that social undermining committed by supervisors increased employees' burnout and that their experience of social undermining was closely related with their emotional exhaustion [35].…”

“…George and Brief [57] found that employees' positive psychology or experiences were directly related to their willingness to help their coworkers or superiors. In a study of variables that may moderate the negative influence of social undermining, Rahimnia et al [34] noted that self-esteem decreased the influence of social undermining on burnout and that high self-esteem may offset the negative influence of social undermining. In addition, Grant et al [27] explained that the negative influence of social undermining on burnout was reduced when employees perceived that they were receiving social support.…”