The negative effect of incivility on job satisfaction through emotional exhaustion moderated by resonant leadership

Abstract

Job dissatisfaction challenge among nurses has a remarkable impact on patient safety and quality of any healthcare system. The study examines the negative effect of workplace incivility on job satisfaction among nurses through the mediation of emotional exhaustion and helps understand the moderating role of resonant leadership between emotional exhaustion and job satisfaction. The study adopts a cross-sectional self-administered survey design to collect 129 responses of registered nurses based on a stratified random sampling technique in Pakistan. Smart-PLS analyzed data revealed the statistically direct insignificant effect of workplace incivility and significant indirect effect on job satisfaction through emotional exhaustion. The results affirmed the emotional exhaustion mediation where resonant leadership had a significant positive moderating role that buffered the negative effect of emotional exhaustion on job satisfaction. Though potentially useful for HR managers, this study is exposed to sample and generalizability limitations. Therefore, opens consideration for solutions in further explorations.

Workplace Incivility and Job Satisfaction: Mediation of Subjective Well-Being and Moderation of Forgiveness Climate in Health Care Sector

“…In particular, workplace incivility negatively influenced job satisfaction. These findings are consistent with prior results that found that uncivil behavior creates dissatisfaction among employees [ 38 , 39 ]. Our study found that workplace incivility was negatively associated with subjective well-being.…”

“…The association was in line with earlier investigations investigating health-related consequences across sources of incivility [ 8 , 9 , 10 , 36 , 37 ]. Our study validated the findings of prior studies [ 38 , 39 ] that indicated that workplace incivility is associated with decreased job satisfaction in the health sector. Our study findings also reveal important points for minimizing the harmful impact of workplace incivility on job satisfaction and subjective well-being.…”

“…It increased counterproductive behavior and negative emotions. The experience of uncivil behavior creates dissatisfaction among employees [ 38 ]. Workplace incivility led to a loss of resources in the form of burnout, which anticipated workplace withdrawal and job satisfaction [ 39 ].…”

Does workplace incivility affect the satisfaction of employees? Evidence from small and medium enterprises

“…In the HRM literature, employees-related outcomes (such as satisfaction, performance, intention to stay, productivity, etc) have been extensively documented (Deni et al, 2023;Egberi & Olufolahan, 2021;Raza et al, 2023). According to Chen and Wang (2019) and Dahri et al (2020), employees' satisfaction is a pleasant emotional state generated by evaluating the employee job role. Numerous dynamics have been considered to influence the employees' satisfaction.…”

“…Tricahyadinata, Hendryadi, Saida, and Sukisno (2020), established that incivility in the workplace has intensified due to surmounting nervousness and impractical work roles assigned to employees by supervisors or management. Extant literature (Dahri, Asif, & Mallah, 2020;Tricahyadinata et al, 2020;Vasconcelos, 2020) suggested that incivility in the workplace negatively affects the satisfaction of employees. In the human resource management (HRM) literature, the most domineering workplace incivility is related to supervisors and co workers simply due to their level of placements in the organizational hierarchy (Daniels & Jordan, 2019;Deni, Noermijati, Aisjah, & Indrawati, 2023).…”