“…In spite of the blooming literature on IEs, scholars have yet to agree on a set of characteristics for these actors. As already indicated, the majority who have studied IEs have described them as change agents, 2 In view of the government's penchant for PM, it provided the PSC with a strong political backing in the development and implementation of the performance management system for the service (see Ohemeng & Ayee, 2016). whose objectives are to pursue certain interests and act strategically in order to create change (Brouwer, 2017;Weik, 2011) by reconfiguring "an organization's roles, responsibilities, structures, outputs, processes, systems, technology or other resources" (Buchanan & Badham, 1999:610).…”