The New Case for Bureaucracy

Goodsell, Charles T.

doi:10.4135/9781483395739

Cited by 59 publications

(52 citation statements)

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“…Generally speaking, citizens' perception of civil servants is negative and they are characterized as indifferent subjects acting in a devitalized, ritualistic and obstructionist fashion (Goodsell, 1985). Gray human beings who are trapped in an anachronistic organizational logical reasoning, who speak legalese by merely stating whether this can or cannot be done.…”

Section: Theoretical Contributions To Understand Trust In Public Admimentioning

confidence: 99%

“…Instead, some particular loyalties tend to prevail: community-based, client-based and corporate loyalties, hierarchical and property-based loyalty links also prevail and coexist with the legal framework. Interestingly as well, we can refer to the classical study of Goodsell (1985) on how communication media and anti-public ideologies construct biased stereotypes about bureaucracy, or else the paper coordinated by Lima (2010), which helps understand the configuration of logical textures, identities and institutionalized forms for the management of conflict of judicial power by applying ethnographic techniques.…”

Section: Introductionmentioning

confidence: 99%

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“Wish you were here” confianza en la administración pública en Latinoamérica

Güemes

2019

Rev. Adm. Pública

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Resumen Sabemos que los ciudadanos latinoamericanos desconfían mucho de las instituciones. Pero ¿qué subyace a dichas actitudes? Este trabajo presenta un esfuerzo exploratorio y descriptivo en torno a la Administración Pública. Los objetivos son: a) contrastar las creencias que sobre dicha institución tienen la ciudadanía y los administradores, b) verificar diferencias y semejanzas entre países de la región, c) identificar ejes de reforma para promover la creación de confianza. Metodológicamente, se triangula información proveniente de tres fuentes de datos: Latinobarómetro (2011, 2015), CAF Banco de Desarrollo de América Latina, (CAF, 2014), y una encuesta propia con apoyo de la Organización de los Estados Americanos (OEA, 2015). El análisis revela que: a) no existen diferencias apreciables entre funcionarios y ciudadanía, b) hay relativa homogeneidad entre países, c) las políticas de gobierno abierto pueden ser una excelente oportunidad para renovar la confianza.

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Section: Theoretical Contributions To Understand Trust In Public Admimentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“Wish you were here” confianza en la administración pública en Latinoamérica

Güemes

2019

Rev. Adm. Pública

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“…We chose these three variables because they are standard socioeconomic factors that can influence public opinion about government. With respect to political ideology, previous research has suggested that conservatives generally have a more negative view of government than liberals (Goodsell, ). Indeed, we found a small negative correlation between political ideology (being more conservative) and our BRSs, although the correlation is weak and only marginally significant for just the 10‐item scale.…”

Section: Construct Validitymentioning

confidence: 99%

Measuring bureaucratic reputation: Scale development and validation

Lee

Ryzin

2018

Governance

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Despite growing interest in bureaucratic reputation as a theoretical construct, the field lacks a standardized measure that can be used in surveys to capture individual‐level variation in the reputation judgments of citizens and other audiences. The aim of this article, therefore, is to develop a standardized, individual‐level measure of bureaucratic reputation based on the conceptual definition provided by Carpenter (). Employing feedback from experts and data from a survey of over 300 U.S. citizens, this article develops and tests a unidimensional scale of bureaucratic reputation, representing the content domains of performance, morality, procedural fairness, technical competence, and general reputation. Results suggest that our proposed bureaucratic reputation scale (BRS) has good internal reliability and that it is positively associated with support for autonomy, budget, and power, which provides evidence of criterion validity. Potential uses of the scale to study bureaucratic reputation are discussed.

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“…One critical challenge to reputation in public services is the quality citizens perceive. The public organization is usually seen as "the ugly sister" (Czarniawska, 1985;Waeraas, 2014) that (compared to private organizations) is rigid, slow, and inefficient, among other pejorative adjectives (Goodsell, 2004). This bias against public organizations is observed even when objective indicators of service quality are similar to those observed in private organizations (Marvel, 2015).…”

Section: Malas Noticias Y Calidad De La Reputación Entre Usuarios De mentioning

confidence: 99%

Bad News and Quality Reputation among Users of Public Services

Martínez‐Tur

González

Juan

et al. 2018

Revista De Psicología Del Trabajo Y De Las Organizaciones

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About 30% of employees around the world work in public organizations (Hammouya, 1999), and employment tends to increase over time in public organizations dedicated to very relevant services, such as health, education, and social services (Derlien & Peters, 2008). In addition, for decades public organizations have contributed to strengthening economic growth and social welfare in modern societies (e.g., promoting great scientific advances). However, the reputation of public organizations among citizens is not very positive. Mizrahi, Vigoda-Gadot, and Van Ryzin (2010) observed that the image of public organizations in the United States is relatively low. They considered indicators such as the image-reputation of public organizations, quality of public personnel, and trust. Van de Walle (2007) analyzed confidence in public services in 60 countries around the world, using the World Values Study data, and more than 50% of the participants expressed low confidence (not at all or not very much). Given the importance of public services in our societies, these results are somewhat disappointing. Objective quality indicators tend to be very similar when specific public and private companies are compared (Marvel, 2015). Therefore, an important factor to consider seems to be the information citizens receive about the quality h t t p : / / j o u r n a l s. c o p m a d r i d. o rg / j wo p

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The New Case for Bureaucracy

Cited by 59 publications

References 0 publications

“Wish you were here” confianza en la administración pública en Latinoamérica

“Wish you were here” confianza en la administración pública en Latinoamérica

Measuring bureaucratic reputation: Scale development and validation

Bad News and Quality Reputation among Users of Public Services

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