“…(Gong, 2009a(Gong, , 2009bMathur, 2012;Smart, 2018;Wilcock, 2019). Cases of the latter are health-care providers in the USA (Koreff et al, 2021), the Brazilian Regional Courts of Accounts (Lino et al, 2021), the City of Montréal (Courtois and Gendron, 2017), local government in Australia (Pilcher, 2014), higher education (Shore, 2018), police services (Chan, 1999) or civil servants' policies (Anders, 2015).…”