The patient experience in emergency departments: a review of the literature

“Hospital was the Only Option”: Experiences of Frequent Emergency Department Users in Mental Health

“…Evidence of perceived stigmatization and stereotyping of patients with mental illness by health care providers is growing (Clarke et al 2007;Pope 2011;Skosireva et al 2014). While previous inquiry into the ED experiences of frequent users revealed perceived ageism (Olsson and Hansagi 2001), racism (Nairn et al 2004), sexism, and discrimination based on socioeconomic status, the experience of discrimination based specifically on mental health status and substance use has not been previously exposed for this subpopulation. Further exploration into the impact of perceived stigma and discrimination on health care utilization for this population is warranted in both acute and non-acute care settings.…”

“…' Nairn et al (2004) noted that the literature on patient experiences in the ED is dominated by quantitative studies, and that more qualitative research would enrich understanding. More recently, in small qualitative studies, researchers have described the experiences of the general population of ED presenters, (Olthuis et al 2014;Wellstood et al 2005), while also emphasizing the preponderance of quantitative studies in this area of inquiry.…”

To handle the unexpected – The meaning of caring in pre-hospital emergency care

“…There are also a relatively large number of studies in the field of emergency care from a caring perspective, such as coronary care (Johansson et al, 2003;Nordgren et al, 2008) emergency department (Nyström et al, 2003a;Nairn et al, 2004;Frank etal., 2009) and intensive care (Adamson etal., 2004;Almerud, 2007;Bergbom-Engberg, 1989;Granberg et al, 1998).…”

Trapped between doing and being: First providers´ experience of “front line” work

“…According to Rhodes et al (2004) more attention and time for information gathering are often spent than for information giving with specific follow-up instructions or opportunities to ask questions. The most important aspect within this conversation is, however, not to spend more time with the patient, rather altering patient's perception about the amount of time spent (Buetow, 2004;Elmqvist et al, submitted for publication;Nairn et al, 2004). The patients can perceive that the time spent with the physician passes slower by, for example, the latter sitting down instead of standing beside the patient (Johnson et al, 2008).…”