“…The results from this study are supported by similar quantitative and qualitative fi ndings exploring disparities in care access to services and the consequences to the patient (Albers et al, 1999;Baker and Graham, 2001;Barrett et al, 2000;Edwards et al, 2005;Lapsley and Groves, 2004;Hallert et al, 2005;Hulsemann et al, 2005;Ryan, et al, 2003;Simpson et al, 2005). Individuals themselves fail to seek medical advice when they experience joint pain, possibly refl ecting the lay perspectives that 'nothing that can be done for Delivering high-quality, transparent and equitable care remains a constant challenge in healthcare provision, and clinicians should be mindful that specifi c targets and initiatives to improve care may not always bring the desired benefi ts or reveal the true experience of those using the services.…”