The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis

Román, Sergio; Cuestas, Pedro J.

doi:10.1007/s10551-007-9645-4

Cited by 104 publications

(93 citation statements)

References 67 publications

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“…This result confirms the findings of previous studies that online retailing ethics significantly impacts the customer repurchase intention e.g. [26,27,28].…”

Section: Discussionsupporting

confidence: 92%

“…Overall, this is particularly relevant if we take into account the psychological distance theory. Several theories of interpersonal communication suggest physical proximity in communication fosters stronger bonds between the parties than communication that occurs remotely e.g., [27,26]. The current study shows that ORE factors become a key means of fostering consumers' repurchase intention in a context where communications occur remotely.…”

Section: Theoretical Contributionmentioning

confidence: 53%

“…Though the CPEOR scale was developed in 2007, few studies e.g. [26,27,28,29,30] have examined the antecedents e.g. consumers' general internet expertise and consequences e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Agag

Elbeltagi

2014

IFIP Advances in Information and Communication Technology

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Abstract. The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to the formation of the ethical issues that result from online shopper interactions with e-retailers. The vast majority of earlier research on this area is conceptual in nature and limited in scope by focusing on consumers' privacy issues. Therefore, the purpose of this paper is to propose a theoretical model explaining what factors contribute to online retailing ethics and its effect on customer repurchase intention. The data were analysed using variance-based structural equation modelling, employing partial least squares regression. Findings indicate that the five factors of the online retailing ethics (security, privacy, non-deception, fulfilment/reliability, and corporate social responsibility) are strongly predictive of online consumers' repurchase intention. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers' perspective.

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“…This result confirms the findings of previous studies that online retailing ethics significantly impacts the customer repurchase intention e.g. [26,27,28].…”

Section: Discussionsupporting

confidence: 92%

Section: Theoretical Contributionmentioning

confidence: 53%

See 1 more Smart Citation

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Agag

Elbeltagi

2014

IFIP Advances in Information and Communication Technology

View full text Add to dashboard Cite

show abstract

“…Although many businesses acknowledge the importance of e-commerce activities, little attention has been paid to the business community's perceptions of the ethicality of this new media (Bush et al 2000;Roman 2007;Roman and Cuestas 2008). Therefore, this paper advances our understanding of the ethical issues in the context of SMEs B2B e-commerce.…”

Section: Introductionmentioning

confidence: 90%

E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses

Agag

2017

J Bus Ethics

113

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The theoretical understanding of e-commerce has received much attention over the years; however, relatively little focus has been directed towards e-commerce ethics, especially the SMEs B2B e-ecommerce aspect. Therefore, the purpose of this paper is to develop and empirically test a framework that explains the impact of SMEs B2B e-commerce ethics on buyer repurchase intentions and loyalty. Using SEM to analyse the data collected from a sample of SME e-commerce firms in Egypt, the results indicate that buyers' perceptions of supplier ethics construct is composed of six dimensions (security, non-deception, fulfilment/reliability, service recovery, shared value, and communication) and strongly predictive of online buyer repurchase intentions and loyalty. Furthermore, our results also show that reliability/fulfilment and non-deception are the most effective relationship-building dimensions. In addition, relationship quality has a positive effect on buyer repurchase intentions and loyalty. The results offer important implications for B2B e-commerce and are likely to stimulate further research in the area of relationship marketing.

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“…It has been argued that the main ethical issues in online consumer research involve researcher and consumer confusion in relation to social media membership terms and conditions (Whiteman 2012), anonymity and confidentiality problems (Fitchett and Lim 2008), control over participants' personal information and privacy (Ashworth and Free 2006;Laczniak and Murphy 2006;Palmer 2005;Román and Cuestas 2008;Stanaland et al 2011), and uncertainty regarding 7 researchers' and participants' online identities (Whiteman 2012;Fitchett and Lim 2008). Other ethical concerns comprise issues linked to whether research objectives require analyses of textual discourses rather than real information about real people (Whiteman 2012), whether to credit research participants for their online posts (Whiteman 2012), deception such as covert observations through lurking or data collection without overt informed consent, uncertainty about the durability of digital consumer content, as well as ambiguity regarding what is public, private and potentially semi-public content (Whiteman 2012).…”

Section: Consumers and Online Research Ethicsmentioning

confidence: 99%

Consumers' Concerns with How They Are Researched Online

Moraes¹

2017

Business and Professional Ethics Journal

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Increased consumer usage of the internet has highlighted a number of problematic online marketing practices, including the use of online platforms to research consumers without full consumer awareness. Despite current debates regarding online research ethics from a marketing perspective, scant research has been published on consumers' concerns with how they are researched online, which is a knowledge gap this paper seeks to address through qualitative research with UK consumers. This is an important yet neglected topic, given that consumer voices have been under-represented in the online research ethics debate over the years. The paper makes a significant theoretical contribution as it extends the ethics of care and responsibility to an online context, which can frame ongoing online research ethics discussions where problematic power asymmetries may exist between researchers and consumers.

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The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis

Abstract: consumers’ general Internet expertise, ethics, online retailing, second-order construct, reported positive word of mouth,

Cited by 104 publications

References 67 publications

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses

Consumers' Concerns with How They Are Researched Online

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