The Personal Organization of Electronic Mail Messages in a Business Environment

Mackenzie, Maureen L.

doi:10.1016/s0740-8188(00)00053-0

Cited by 15 publications

(14 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This factor affects the recipient's immediate action upon receipt of a message (Dabbish & Kraut, ), how they manage the flow of messages and perform triaging (Venolia, Dabbish, Cadiz, & Gupta, ). Mackenzie () demonstrates how managers assess the importance of a message based on the immediate and future needs stemming from their roles. The characteristics of the sender and the contents of a message are correlated with the level of importance assigned by the recipient (Mackenzie, ; Venolia et al., ; Dabbish & Kraut, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Users also depend on their social network to assess the importance of a message (Mackenzie, ; Neustaedter et al., ; Dabbish & Kraut, ). In a study on the classification of email in organizations, Mackenzie () points out that one of the most important cues for managers is the name of the sender. These findings are similar to those of Venolia et al.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Email pragmatics and automatic classification: A study in the organizational context

Alberts¹,

Forest

2012

Acta Anaesthesiol Scand

View full text Add to dashboard Cite

This paper presents a two‐phased research project aiming to improve email triage for public administration managers. The first phase developed a typology of email classification patterns through a qualitative study involving 34 participants. Inspired by the fields of pragmatics and speech act theory, this typology comprising four top level categories and 13 subcategories represents the typical email triage behaviors of managers in an organizational context. The second study phase was conducted on a corpus of 1,703 messages using email samples of two managers. Using the k‐NN (k‐nearest neighbor) algorithm, statistical treatments automatically classified the email according to lexical and nonlexical features representative of managers' triage patterns. The automatic classification of email according to the lexicon of the messages was found to be substantially more efficient when k = 2 and n = 2,000. For four categories, the average recall rate was 94.32%, the average precision rate was 94.50%, and the accuracy rate was 94.54%. For 13 categories, the average recall rate was 91.09%, the average precision rate was 84.18%, and the accuracy rate was 88.70%. It appears that a message's nonlexical features are also deeply influenced by email pragmatics. Features related to the recipient and the sender were the most relevant for characterizing email.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Email pragmatics and automatic classification: A study in the organizational context

Alberts¹,

Forest

2012

Acta Anaesthesiol Scand

View full text Add to dashboard Cite

show abstract

“…In recent years, with the advent of the Web and networks, the organisation and classification of information is seen as key to enabling people to cope with ever-increasing quantities of documents to which they have access. Different types of classification scheme, like enumerative [34] , synthetic [35] and analyticosynthetic (facetted) classification [36] , have developed for different usage purposes. In this research, we chose to use a facetted classification scheme over others, because through its use it is easier to combine existing terms to form a new subject when needed.…”

Section: Facetted Classification and Design Of A Concept Hierarchy Fomentioning

confidence: 99%

EDCMS: A content management system for engineering documents

Liu

McMahon

Darlington

et al. 2007

Int J Automat Comput

View full text Add to dashboard Cite

Engineers often need to look for the right pieces of information by sifting through long engineering documents. It is a very tiring and time-consuming job. To address this issue, researchers are increasingly devoting their attention to new ways to help information users, including engineers, to access and retrieve document content. The research reported in this paper explores how to use the key technologies of document decomposition (study of document structure), document mark-up (with EXtensible Markup Language (XML), HyperText Mark-up Language (HTML), and Scalable Vector Graphics (SVG)), and a facetted classification mechanism. Document content extraction is implemented via computer programming (with Java). An Engineering Document Content Management System (EDCMS) developed in this research demonstrates that as information providers we can make document content in a more accessible manner for information users including engineers.The main features of the EDCMS system are: 1) EDCMS is a system that enables users, especially engineers, to access and retrieve information at content rather than document level. In other words, it provides the right pieces of information that answer specific questions so that engineers don't need to waste time sifting through the whole document to obtain the required piece of information.2) Users can use the EDCMS via both the data and metadata of a document to access engineering document content.3) Users can use the EDCMS to access and retrieve content objects, i.e. text, images and graphics (including engineering drawings) via multiple views and at different granularities based on decomposition schemes.Experiments with the EDCMS have been conducted on semi-structured documents, a textbook of CADCAM, and a set of project posters in the Engineering Design domain. Experimental results show that the system provides information users with a powerful solution to access document content.

show abstract

“…They want to stay connected to the information pipeline. Managers want to touch a lot of information but not necessarily be responsible for its care and control (Mackenzie 2000). Pressure to work within the time constraints inherent in the organization's culture will reinforce the managers need to be in the know and to be able to quickly produce “satisficing” decisions (Simon 1957).…”

Section: Literature Reviewmentioning

confidence: 99%

The cultural influences of information flow at work: Manager information behavior documented

Mackenzie¹

2004

Proc of Assoc for Info

View full text Add to dashboard Cite

The Personal Organization of Electronic Mail Messages in a Business Environment

Cited by 15 publications

References 12 publications

Email pragmatics and automatic classification: A study in the organizational context

Email pragmatics and automatic classification: A study in the organizational context

EDCMS: A content management system for engineering documents

The cultural influences of information flow at work: Manager information behavior documented

Contact Info

Product

Resources

About