The Process Architecture of the Insurance Business

Abstract

The insurance business has for years constituted both a foundation and an important component of economic activity. Its significance in the conditions of the increasingly complicated and dynamically changing circumstances of economic behavior is steadily growing, generating new problems and setting up new challenges. One of these challenges is to meet the growing requirements and expectations of customers. This requires the efficient management of insurance companies, which in turn means the necessity of reaching for modern management ideas, primarily as related to the concept of process management and the tools related to it. In practice, you can meet two concepts, process management and management of processes. Process management is a broader term consistent with the concept of a process approach, because management of processes refers to selected processes and takes place also in organizations based on a functional approach. Process management is management in accordance with process orientation and process approach. The starting point for the implementation of process management as well as management of process is the identification of processes, a description of their structure and mutual relations. The article presents the concept of the process architecture of insurance activity (distinguishing management processes, basic processes and auxiliary processes), description of basic processes structure by management levels (strategic and operational) and presentations of relations between basic processes and other processes carried out in insurance companies.

The Process Approach in the Financial Management of Insurance Firms

“…Process management is an area of interest for practitioners and is also reflected in a number of publications, both domestic: (Adamczyk and Trzcieliński, 2003 Weske, 2007). However, there are few publications on the applications of process management in individual sectors, including the insurance sector (Gąsiorkiewicz, 2018;Gąsiorkiewicz, 2019;Śliwiński, Karmańska and Michalski, 2015).…”

Process Management in Insurance Companies

“…The concept of the identification of insurance business processes and relations between basic processes and other processes carried out in insurance companies. (Source: proprietary work on the basis ofGąsiorkiewicz, 2019).…”