2015
DOI: 10.5539/jsd.v8n3p263
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The Program "Client's Voice" as a Tool of Business Structure Innovations

Abstract: The purpose of this article is aimed at improvement of interaction between a customer and a manufacturer on the basis of quality management methods development in the business structure. The article demonstrates the quality functions' structuring of the final product based on the study of explicit and implicit needs of the client at the products' design stage or its updating. The basis of the presented paper is the ideas of total quality Management, principles of products quality continuous improvement, produc… Show more

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Cited by 3 publications
(2 citation statements)
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“…Means of implementation person's activities include the tools he uses. The development of the means of activity leads to its improvement, resulting in a better quality of activity [17].…”
Section: Resultsmentioning
confidence: 99%
“…Means of implementation person's activities include the tools he uses. The development of the means of activity leads to its improvement, resulting in a better quality of activity [17].…”
Section: Resultsmentioning
confidence: 99%
“…Ultimately, this leads to a sharp drop in the production of the real gross product. While controlling the level of the money supply, one can effectively influence the state of the economy as a whole, leading it to a crisis state or to a positive dynamic of macroeconomic indicators [7,8]. At any level of development of economic theory, the dominant still remains the adopted strategy of economic development, which should radically affect the structure and content of models of macroeconomic systems.…”
Section: Methodsmentioning
confidence: 99%