The PwC Connection Machine: An Adaptive Expertise Provider

Göker, Mehmet H.; Thompson, Cynthia A.; Arajärvi, Simo; Hua, Kevin

doi:10.1007/11805816_40

Cited by 4 publications

(3 citation statements)

References 10 publications

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“…Moreover, some information systems for case-based reasoning that retrieve past solutions to solve new but similar problems (Kolodner 1993) also have the potential to support exploratory creative search, and some of these systems were applied successfully to different business challenges. For example, the PwC Connection Machine managed and supported experience exchange in a professional services firm (Goker et al 2006), although no evidence of creative outcomes was reported. Analogies from biological system have been applied to engineering design (Goel et al 2011).…”

Section: Information Systems That Implemented Creative Searchmentioning

confidence: 99%

Evaluating an information system to provide creative guidance about health-and-safety in manufacturing

Maiden

Zachos

Lockerbie

2020

Behaviour & Information Technology

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Creativity's importance to organizations and businesses is now recognized to be a precondition for both design and innovation. One strategy is to introduce new forms of information system that support human creative thinking by their employees. Most successful uses have been in professional disciplines in the creative industries such as design and theatre. This paper reports the design and evaluation of a new information system that was researched and developed to support human creativity in a non-creative industry -health-and-safety in a manufacturing plant.An established risk detection and resolution process in one plant was extended with the new system to support plant employees to think creatively about resolutions to health-and-safety risks.The new system was used in a manufacturing plant for over 3 months. Results revealed that a subset of the risk resolutions generated with the new system were more creative and more complete than risk resolutions generated without the system in a corresponding period. However, the employees needed more time than was available to generate more complete risk resolutions.The evaluation results led to coordinated changes to both the information system and work practices associated with it.

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Section: Information Systems That Implemented Creative Searchmentioning

confidence: 99%

Evaluating an information system to provide creative guidance about health-and-safety in manufacturing

Maiden

Zachos

Lockerbie

2020

Behaviour & Information Technology

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“…However, knowledge transfer between expert-level users is a difficult task [4]. When seeking to automatise such an interaction, it often means that a user is directed towards another expert user, rather than presented with specific information itself [5]. This is because the information sources that store experience are necessarily complex, as experiential content is difficult to elicit and therefore difficult to query effectively [17].…”

Section: Related Workmentioning

confidence: 99%

“…Within any expertise-reliant and work-driven domain there is a requirement to understand the similarities between specific work tasks. Sufficiently understanding the similarity between work elements in these sectors presents an opportunity to improve transfer of experiential content [5] and provide services such as work recommendation [12]. We notice this problem frequently within field provision of services for telecommunication organisations.…”

Section: Introductionmentioning

confidence: 99%

Risk Information Recommendation for Engineering Workers

Martin

Liret²,

Wiratunga

et al. 2018

Lecture Notes in Computer Science

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Within any sufficiently expertise-reliant and work-driven domain there is a requirement to understand the similarities between specific work tasks. Though mechanisms to develop similarity models for these areas do exist, in practice they have been criticised within various domains by experts who feel that the output is not indicative of their viewpoint. In field service provision for telecommunication organisations, it can be particularly challenging to understand task similarity from the perspective of an expert engineer. With that in mind, this paper demonstrates a similarity model developed from text recorded by engineer's themselves to develop a metric directly indicative of expert opinion. We evaluate several methods of learning text representations on a classification task developed from engineers' notes. Furthermore, we introduce a means to make use of the complex and multi-faceted aspect of the notes to recommend additional information to support engineers in the field.

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Designing Multifunctional Knowledge Management Systems

Weber

Gunawardena

2008

Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)

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The PwC Connection Machine: An Adaptive Expertise Provider

Cited by 4 publications

References 10 publications

Evaluating an information system to provide creative guidance about health-and-safety in manufacturing

Evaluating an information system to provide creative guidance about health-and-safety in manufacturing

Risk Information Recommendation for Engineering Workers

Designing Multifunctional Knowledge Management Systems

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