“…To practicing public managers, mediation offers a potentially beneficial alternative for resolving workplace disputes. Among the benefits that have been claimed for it are lower cost, faster results, better outcomes, increased compliance, less damage to continuing relationships, confidentiality, informality, and (for the disputants) more control over outcomes (see, for example, Baskin and Sommers, 1990;Ertel, 1991;Kressel and Pruitt, 1989;Roberts, Wolters et al, 1990;and Singer, 1989).…”