1989
DOI: 10.1002/crq.3900070203
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The quiet revolution in dispute settlement

Abstract: A move toward the use of alternative dispute resolution strategies has been quietly taking place in America. Disappointment with traditional ways of resolving disputes has led to a quiet revolution in how Americans are managing their conflicts. Alternative dispute strategies are now being used to resolve conflicts in business, between family members, between neighbors, in the international arena, and in government. Disputants who reach agreements by themselves without the help of the formal legal system are mo… Show more

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Cited by 27 publications
(4 citation statements)
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“…The third general tinding regarding ·"success·· is that Mediation agreements are more durable than imposed --resolutions" (i.e.. coun-orders) because they can he more creative in order to address underlying (or latent) issues and meet the needs of both panies (Matz.. 1987: McEwen & Milbum. 1993: Singer. 1989).…”
Section: Researcb On Mediation Mediation Effectivenessmentioning
confidence: 99%
“…The third general tinding regarding ·"success·· is that Mediation agreements are more durable than imposed --resolutions" (i.e.. coun-orders) because they can he more creative in order to address underlying (or latent) issues and meet the needs of both panies (Matz.. 1987: McEwen & Milbum. 1993: Singer. 1989).…”
Section: Researcb On Mediation Mediation Effectivenessmentioning
confidence: 99%
“…To practicing public managers, mediation offers a potentially beneficial alternative for resolving workplace disputes. Among the benefits that have been claimed for it are lower cost, faster results, better outcomes, increased compliance, less damage to continuing relationships, confidentiality, informality, and (for the disputants) more control over outcomes (see, for example, Baskin and Sommers, 1990;Ertel, 1991;Kressel and Pruitt, 1989;Roberts, Wolters et al, 1990;and Singer, 1989).…”
Section: Linda Deleonmentioning
confidence: 99%
“…A counterbalancing factor, however, is that mediation tends to preserve or even mend relationships, while adversarial processes damage them (Ertel, 1991;Kressel and Prttitt, 1989;Singer, 1989). Since supervisors normally must expect that their relations with subordinates will continue after the dispute, mediation may, on occasion, be more attractive than the grievance process.…”
Section: Linda Deleonmentioning
confidence: 99%
“…Alternative dispute resolution is just beginning to enter the curriculum with respect to settlement of nondivorce claims. In contrast, Singer (1989) reported that alternative dispute resolution courses are taught in over a hundred law schools in the United States. Perhaps the new generation of Israeli attorneys will have a more liberal approach to conflict resolution.…”
Section: Major Obstaclesmentioning
confidence: 99%