The Relation between Sustainable Development Trends and Customer Value Management

Spychalska-Wojtkiewicz, Monika

doi:10.3390/su12145496

Cited by 21 publications

(18 citation statements)

References 30 publications

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“…However, measuring sustainability and performance during usage is becoming increasingly relevant [106]. The strategies to incorporate the concept of sustainable development must be established [107]. Moreover, VM can perform an effective method for achieving building sustainability.…”

Section: Vm Activities Implementation For Building Sustainable Successmentioning

confidence: 99%

“…In the sustainability sense of construction firms, it was found that they face several obstacles as they mature and have a positive social, environmental and economic impact [117]. These firms should also search for swift and new means of sustaining customer confidence [107]. The proposed VM activities give these companies practitioners the opportunity to take a good decision for achieving their company's success.…”

Section: Vm Activities Implementation For Building Sustainable Successmentioning

confidence: 99%

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Identifying and Assessing Sustainable Value Management Implementation Activities in Developing Countries: The Case of Egypt

et al. 2020

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Value management (VM) has become a useful tool for achieving sustainability in many countries. This paper aims to assess VM implementation and its activities towards achieving sustainable building projects in Egypt. Data were obtained from the literature, followed by a qualitative approach through a semi-structured interview and a quantitative approach via a questionnaire survey. In Cairo and Giza, data were collected from a sample of 200 building professionals using a questionnaire, while exploration of the country’s VM activities practice was completed using exploratory factor analysis (EFA), including descriptive statistics such as “frequency analysis” and ”measures of central tendencies”. The results show that VM awareness was demonstrated by 64% of the sample, which means that they know about VM. On the other hand, most respondents, 85.3%, did not adopt VM and did not receive any VM training. The results also show, through EFA, that the correlations between these activities show five main components: an information phase, a function phase, a creativity phase, an evaluation phase, and a development/presentation phase. This study will help building professionals to eliminate unwanted costs and enhance project sustainability by adopting VM in building projects in developing countries. Finally, the results of this study will enhance building management through the implementation of VM elements, with a view to ensuring value for money and meeting sustainability goals.

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Section: Vm Activities Implementation For Building Sustainable Successmentioning

confidence: 99%

Section: Vm Activities Implementation For Building Sustainable Successmentioning

confidence: 99%

Identifying and Assessing Sustainable Value Management Implementation Activities in Developing Countries: The Case of Egypt

et al. 2020

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“…[118]. It is necessary to develop strategies for incorporating the concept of sustainable and performance development [119,120]. Moreover, BIM implementation can carry out an efficient technique of attaining building performance.…”

Section: Discussionmentioning

confidence: 99%

Modelling the Impact of Building Information Modelling (BIM) Implementation Drivers and Awareness on Project Lifecycle

et al. 2021

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The Architecture, Engineering, Construction and Operations (AECO) industry is generally slow in adopting emerging technologies, and such hesitance invariably restricts performance improvements. A plethora of studies have focused on the barriers, Critical Success Factors (CSFs), lifecycle and drivers independently, but none have explored the impact of BIM drivers and awareness on the project lifecycle. This study empirically explored the impact of BIM drivers and awareness on the project lifecycle using Structural Equation Modelling (SEM). Initially, a conceptual model was developed from an extensive literature review. Thereafter, the model was tested using primary questionnaire data obtained from 90 construction professionals in Lagos, Nigeria. Emergent findings indicate that Building Information Modelling (BIM) drivers have a high impact on BIM awareness at the operation stage of the project lifecycle. The SEM model has an average R2 value of 23% which is moderate. Consequently, this research contributes to the existing body of knowledge by providing invaluable insight into the impact of BIM drivers on BIM awareness in the project lifecycle. Knowledge acquired will help industry stakeholders and government to develop appropriate policies to increase BIM uptake within contemporary practice.

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“…The development of processes related to increasing customer involvement has been accompanied by the emergence of the concept of socioeconomic sustainability, which regulates aspects related to the delivery of customer value [46,47]. Sustainability is very important for all "aware customers", i.e., the customers who make their purchasing choices consciously, and in consideration of sustainable development goals (5 × P): people, planet, prosperity, peace, and partnership, as specified by the UN [47,48]. Such customers follow trends influenced by the current sustainable development concerns, which in turn increases their awareness and creates a trend towards (increased) involvement in customerprovider relationships [1,2].…”

Section: Sustainability Development Perspectivementioning

confidence: 99%

Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development

Ostrowski

2021

Sustainability

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The socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment of both parties. Qualitative research including interviews with experts and case studies was completed, resulting in a ‘ladder of commitment’ model that identifies distinct commitment levels and specific commitment factors functioning at each of those levels. In practice, the proposed model makes it possible to assess the state of customer and provider commitment, identifying commitment deficits on the part of the customer or service provider. This article can provide practical added value for managers who are looking for ways to analyze customer commitment in order to develop sustainable services.

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The Relation between Sustainable Development Trends and Customer Value Management

Cited by 21 publications

References 30 publications

Identifying and Assessing Sustainable Value Management Implementation Activities in Developing Countries: The Case of Egypt

Identifying and Assessing Sustainable Value Management Implementation Activities in Developing Countries: The Case of Egypt

Modelling the Impact of Building Information Modelling (BIM) Implementation Drivers and Awareness on Project Lifecycle

Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development

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