The Relations Between Safety Culture and Quality Culture

Wolniak, Radosław; Olkiewicz, Marcin

doi:10.2478/czoto-2019-0002

Cited by 9 publications

(4 citation statements)

References 17 publications

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“…In today's turbulent environment it is crucial for companies to recognise the importance of boosting the quality culture and enforcing the quality practices (Saarikallio and Tyrvä inen, 2023) as that could ensure them a suistainable competitive advantage. As well, integrated management system should include the culture which will be focused on each individual subtype of it (Wolniak and Olkiewicz, 2019). Based on the primary results, it is evident that Croatian companies are aware of the importance of quality culture and that they have wiligness to apply techniques for its improvement.…”

Section: Discussionmentioning

confidence: 99%

Impact of management systems on business operations in trade: Case of the Republic of Croatia

Jurčević,

Naletina,

Vuletić

2024

J. Infras. Policy. Dev.

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This paper analyses the impact of an integrated business management system on business operations in trade in Republic of Croatia. The integration of management systems provides various benefits to a company, so the aim of this paper is to analyse the impacts of integrated management systems on the business operations of trade companies in the Republic of Croatia. The purpose of this paper is to examine and analyse, but also to adequately theoretically argue the impact of transformational leadership, quality culture, and the degree of integration on the development of integrated management systems. Empirical research investigated integrated management systems in companies in the trade sector in the Republic of Croatia. Based on the set conceptual model and research results, we conclude that companies with a highly developed quality culture have proven management system integration. Our research didn’t confirm the significance of transformational leadership in interpreting changes in the degree of management system integration, but it highlights the positive correlation between the application of quality culture and integration; confirms the substantial impact of integrated management systems on both internal and external benefits, emphasizing its strategic imperative for sustained business success.

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Section: Discussionmentioning

confidence: 99%

Impact of management systems on business operations in trade: Case of the Republic of Croatia

Jurčević,

Naletina,

Vuletić

2024

J. Infras. Policy. Dev.

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“…The model emphasises that for any productive effort to translate into a meaningful result, the worker must be ready to work exceptionally well and be conscious of the expectations of his job. Thus, an employee whose work efforts translate into significant performance levels will feel entitled to a better reward ( Nieciejewska, 2017 : Wolniak and Olkiewicz, 2019 ). Therefore, satisfied bank employees are more likely to exhibit the right emotions with their customers, whereas dissatisfied bank employees are less likely to display the expected emotion ( Aziri, 2011 : Szymon et al., 2020 ).…”

Section: Review Of Literaturementioning

confidence: 99%

Psychosocial predictors of emotional labour among employees of merged and acquired banks in Ibadan, South-West, Nigeria

Nkemakolam

Igbolekwu

Nwogu

et al. 2021

Heliyon

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Mergers and acquisitions (M&As) are common among financial institutions. This process often exerts immense pressure on employees of these institutions. Hence, this study touches on the significant but neglected human angle aspect of M&A. Therefore, the study examined psychosocial predictors of emotional labour among employees of merged and acquired banks in Ibadan. The study design is cross-sectional, which involves using a quantitative data collection method to elicit responses from the participants. Furthermore, the convenience sampling method was used and selected four hundred, and twenty-two employees acquired or merged during the consolidation and post-consolidation eras in South-Western Nigeria. A structured questionnaire that measured job satisfaction, acculturation, attitude to M&A and emotional labour was used to collect data from the respondents. Data analysis was done using SPSS software window 10.0. The mean age of respondents was 32 years, with a standard deviation of 7.31. The results showed that attitude towards M&A (β = 0.39; p < .05) and acculturation (β = 0.36; p < .05) were significant independent predictors of emotional labour. Furthermore, attitude towards M&A (β = 0.32; P < .05) and acculturation (β = 0.28; p < .05) were also significant independent predictors of emotional labour per se, personal efficacy, and for false face, respectively. Therefore, it was concluded that employees' emotions and job satisfaction should be factored into the management's strategic plan during M&A because the success or failure of this undertaking rests on them. Therefore, it was recommended that bank managers pay adequate attention to acculturation and the attitude of employees during a major organisational change to enhance emotional labour performance.

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“…The low level of organizational culture translates into the preservation of negative patterns in employees' awareness, becoming at the same time a barrier against attempts to change this state (Ejdys, 2010). Quality culture and safety culture are subsets of the broadly understood organizational culture (Wolniak and Olkiewicz, 2019). The company's security culture is a state of awareness of hazards and threats characteristic for most crew, formal and informal procedures that are implemented in emergency situations, as well as technical and organizational achievements that affect the safety and health in company management, task organization, supervision and evaluation of employees (Ejdys, 2010).…”

Section: Theoretical Systems Of Reference: Security Culturementioning

confidence: 99%

Security Culture at Production Facility. Conclusions from Employees’ Training

Wojtasik

2019

Quality Production Improvement - QPI

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A high level of safety culture is a factor affecting the quality of production. The article contains conclusions and recommendations regarding creating a safety culture based on the awareness of threats and the ability to respond to them. The aim of the article is to analyze trainings on AT (antiterrorist) security procedures conducted in critical infrastructure (CI) enterprises and enterprises which are subject to mandatory protection. The theoretical system of reference is based on the issues regarding security culture and sociology of work. Observation of employee training, followed by analysis of employees' behavior and interviews with their supervisors, allowed to assess the functionality of solutions and develop recommendations for the training of with and blue collar workers.

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The Relations Between Safety Culture and Quality Culture

Cited by 9 publications

References 17 publications

Impact of management systems on business operations in trade: Case of the Republic of Croatia

Impact of management systems on business operations in trade: Case of the Republic of Croatia

Psychosocial predictors of emotional labour among employees of merged and acquired banks in Ibadan, South-West, Nigeria

Security Culture at Production Facility. Conclusions from Employees’ Training

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