The Relationship among Altruism, Affective Commitment, Job Satisfaction, and Turnover Intention: A Research on Boundary Spanning Positions in Hotel Enterprises

Abstract

The employees occupying boundary spanning positions are those who play a strategic role between the customer and the company. Especially in the hospitality industry, the boundary spanning employees have significant potential to affect the customer towards establishing long-term business relationships with their organizations which will provide subsequently a result with the enhanced reputation as well as the profitability of the hotel enterprise. The study indicated that employees' level of altruistic behavior might increase related to their levels of affective commitment and job satisfaction. This study uses quantitative research methods, and the study population consists of Turkish employees from the five-star hotels in Ankara, and the study sample involves 412 employees from 4 different hotels. Through an organizational lens, it is the primary goal for this research to posit to a deep understanding of the altruistic behaviors of boundary spanning workers of hotel enterprises as well as their psychological influences which directly impacts their affective commitment, job satisfaction, and turnover intention.

Effect of Green Human Resource Management on Green Psychological Climate and Environmental Green Behavior of Hotel Employees: The Moderator Roles of Environmental Sensitivity and Altruism

“…Altruism was derived from the Latin word "alter" meaning "other" [65]. This term was first coined in the nineteenth century by the French philosopher and pioneer of Positivism, Auguste Comte, as an antithesis to egoism and was introduced into English by George Henry Lewes in 1853 [66].…”

“…In the literature, there are studies examining the relationship between altruistic behavior and different variables in hotel employees. It is seen that the concept is associated with variables such as status competitiveness, optimism [73], organizational citizenship behavior [65,74], job satisfaction, and turnover intention [66]. Azila-Gbettor (2022) [74] examined the moderating role of the concept of altruistic work value.…”

Influence of Altruistic Strategy on Organizational Commitment in Five Star Hotels in Kenya

“…Hospitality and tourism sectors are among the intensive and large workforce industry in the world as it hires about one million Kenyans and over 300 million employees across the globe representing about 10% of entire white-collar employments in the world (KNBS, 2019;UNWTO, 2019). Five Star rated hotels are high-end luxurious service providing facilities for comforting tourists and other guests to the hotels.…”

Antecedent And Consequent Of Altruistic Professional Behavior Of Catholic Religious Education (CRE) Teachers In South Papua

“…The Social Exchange Theory proposed by Cook, Cheshire, Rice, and Nakagawa, states that one's actions are not always measured by economic benefits, but by other things such as happiness, helping others, willingness to sacrifice (time, energy and material) for the benefit and happiness of others, and to feel satisfaction when they are consciously and responsibly involved in helping others [19]. Such actions by sociologists are called altruistic behavior.West in the article "An Alternative Perspective Based on Buddhist Theory" defines altruism as the urge to help other and selfishness as the urge to help yourself [20]. In general, altruistic behavior is voluntary action by a person or group of people to help others without expecting anything in return [21].…”