The relationship among leadership, innovation and knowledge sharing: A guidance for analysis

This study explores technology adoption through the lens of Technology Acceptance Model and Technology-Organization-Environment model in the context of Small and Medium Enterprises (SMEs) operating in the United Arab Emirates. A survey designed research was carried out at UAE SMEs, leading to a sample of 370 establishments that were included in the final analysis. Data was analyzed using partial least squares structure equation modelling technique. The main findings propose that the Computer Self-Efficacy (CSE), Compatibility (COM), significantly affect the adoption of VAT-compliant accounting systems. Further, the possible mediator relationships are partially supported. Implication and limitation of study are also discussed.

Section: Discussionsupporting

confidence: 86%

Assessing the role of factors affecting the adoption of VAT-compliant accounting systems

Hannoon¹

2019

“…From Table 5, the results of the first model based on the first step show a statistically significant impact of the independent variables (quality of services and customer satisfaction) combined in customer loyalty to the Jordanian telecommunication companies. The value of F = 49.4467 is significant at level 1% and the value of the coefficient of determination (R 2 = 0.344), indicates that the independent variables combined accounted for 34.40% of the variance in customer loyalty (Elrehail, 2018). In the second step the switching cost has been inserted to the regression model, the value of the coefficient of determination increased to (∆ R 2 = 1.60%).…”

Section: Second Main Hypothesismentioning

confidence: 99%

The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs

Harazneh¹,

Adaileh²,

Thbeitat³

et al. 2020

Self Cite

This study investigates the impacts of service quality of Jordanian telecommunication and customer satisfaction on customer loyalty. The study also studies though the role of switching cost as a moderate variable. Lack of studies in the field of quality in Jordanian telecommunication is the main reason for this investigation. The study investigates the impacts based on the employees' point of views in Aqaba special economic zone authority (ASEZA). Therefore, the study uses statistical data gathered through a questionnaire distributed to the employees of ASEZA. Thus, statistical methods are used to analyze the data collected and the hypotheses are tested. The study results show that there was a direct positive impact of service quality of Jordanian telecommunication and customer satisfaction on customer loyalty. In addition, the moderator model (Switching cost) has significant positive impacts on enhancing the relationship between service quality and customer satisfaction towards customer loyalty.

“…In order to sum up a goodness-of-fit model exists for the overall model measurement (Hair Jr et al, 2010). This accepted benchmark used by recent research (Alzghoul et al, 2018;Elrehail, 2018;Ibrahim & Aljarah, 2018).…”

Section: Bi5mentioning

confidence: 99%

The effect of electronic word of mouth communication on purchase intention and brand image: An applicant smartphone brands in North Cyprus

Alrwashdeh¹,

Emeagwali²,

Aljuhmani³

2019

This study aims to examine the effects of electronic word of mouth communication (eWOM) among consumers on purchase intention and brand image, specifically, Generation Y and Z groups in relation to smartphone brands. The study utilizes an empirical research model using data collected from 402 valid respondents among consumers who use smartphone brands in North Cyprus. The study uses structural equation modeling (SEM) to explore and conduct the analysis. The results confirm the significant effects of eWOM on purchase intention through brand image and the moderating role of product type among eWOM, purchase intentions and brand image. The study also recommends that firms and marketers must concentrate on online communication channels to affect consumers' intention toward purchasing brands and brand image. Moreover, the current study model suggests that future study can be extended in different context, countries (i.e. developed, emerging, developing), industries (i.e. banks, e-commerce, tourism) and different social media platforms sites (i.e. Facebook, Twitter).