The Relationship Between Perceived Emotional Intelligence and Late Adolescent Autonomy

Permatasari, Nirwana; Anwar, Shafira Rezky; Rustham, Andi Tenri Pada

doi:10.52970/grsse.v1i2.93

Cited by 9 publications

(8 citation statements)

References 42 publications

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“…High loyalty reflects a high level of satisfaction from consumers when deciding to adopt a product. The decision to adopt or reject a product arises after consumers try the product, and then a feeling of liking or disliking a product appears (Permatasari, Anwar, et al, 2021;Permatasari, Ashari, et al, 2021). Love for a product can occur when consumers have a perception that the products they use are of good quality and can meet or even exceed consumer desires and expectations.…”

Section: Introductionmentioning

confidence: 99%

Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

Sugiarto¹,

Octaviana²

2021

GRMAPB

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This study aims to determine how much influence service quality dimensions have on customers' satisfaction who use BRI services. The model used in this study is observation, interviews, questionnaires, and literature study using a Likert scale. The method of determining the sample used is 96 respondents. The analytical method used is the multi-linear regression method. The results of this study indicate that all variables are simultaneously serviced quality dimensions consisting of Tangible (X1), Reliability (X2), Responsiveness (X3), Assurance (X4), and Empathy (X5) together have a positive influence. Partially found services consisting of Tangible, Reliability, and Empathy have a positive and significant influence on customer satisfaction. At the same time, the quality of service which consists of Responsiveness and Assurance is not supported. Service quality is a critical aspect to satisfying the customers and retaining their loyalty, so they continue to buy from you in the future. Service quality is a comparison of customer expectation and the actual delivery of service. Service quality generally refers to a customer's comparison of service expectations related to a company's performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry.

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Section: Introductionmentioning

confidence: 99%

Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

Sugiarto¹,

Octaviana²

2021

GRMAPB

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“…Disisi lain, mahasiswa dari segi usia termasuk dalam tahap perkembangan remaja akhir, yaitu usia 18-21 tahun (Permatasari et al, 2021). Pada usia remaja akhir mahasiswa berada dalam masa krisis dimana ia harus mempersiapkan diri menuju usia dewasa, menjadi pribadi mandiri yang tidak lagi tergantung pada orang tua.…”

Section: Pendahuluanunclassified

Kesejahteraan Subjektif dan Penyesuaian Diri terhadap Kehidupan Kampus pada Mahasiswa Baru

Putri

2023

Mal Nurse J.

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In order to achieve success in college, students need to have fine adjustment skills. This study aims to describe college adjustment and subjective well being in freshman, as well as the relationship between those two variables. This research is a quantitative study with a cross sectional design, which was conducted on 171 freshman of class 2022 at Malahayati University. The researc instrument used in this study were Student Adaptation to College Questionnaire (SACQ) to measure college adjusment and the College Student Subjective Well Being Questionnaire (CSSWQ) to measure subjective well being. The data in the study were analyzed using Pearson’s correllation. The result of this study indicate that most students have moderate college adjustment and subjective wellbeing. Furthermore, a significant positive correlation was found between college student subjective well being and college adjustment, where there was a 15,4% variance of college adjustment that could be explained by college student subjective well being. Implication of this study is that subjective well being plays a significant role in adjustment to college life on freshman. Keyword: College Adjustment, Subjective Well Being, Freshman ABSTRAK Untuk mencapai kesuksesan dalam belajar di perguruan tinggi mahasiswa perlu memiliki kemampuan penyesuaian diri yang baik. Penelitian ini bertujuan untuk mengetahui gambaran penyesuaian diri dan kesejahteraan subjektif mahasiswa baru, serta hubungan dari keduanya. Penelitian ini merupakan penelitian kuantitatif dengan desain cross sectional yang dilakukan kepada 171 mahasiswa baru angkatan 2022 di Universitas Malahayati. Instrumen penelitian yang digunakan dalam penelitian ini adalah Student Adaptation to College Questionnaire (SACQ) untuk mengukur penyesuaian diri dan College Student Subjective Wellbeing Questionnaire (CSSWQ) untuk mengukur kesejahteraan subjektif. Data dalam penelitian dianalisis menggunakan korelasi pearson. Hasil penelitian ini menunjukkan bahwa sebagian besar mahasiswa memiliki penyesuaian diri dan kesejahteraan subjektif dalam kategori sedang. Lebih lanjut, ditemukan korelasi positif yang signifikan antara college student subjective well being dengan college adjustment, dimana terdapat 15,4% varians college adjustment yang dapat dijelaskan oleh college student subjective well being. Hasil penelitian ini memberikan implikasi bahwa kesejahteraan subjektif memegang peran yang signifikan terhadap penyesuaian diri mahasiswa baru terhadap kehidupan kampus. Kata Kunci: Penyesuaian Diri, Kesejahteraan Subjektif, Mahasiswa Baru

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“…High loyalty reflects a high level of satisfaction from consumers when deciding to adopt a product. The decision to accept or reject a product appears after consumers try the product, then feelings of liking or disliking a product emerge (Permatasari, Anwar, & Rustham, 2021). One of the tools to measure customer satisfaction is through the services provided by consumers.…”

Section: Service Qualitymentioning

confidence: 99%

The Influence of Location, Promotion and Quality of Service Factors on The Customer's Decision To Choose Murabahah Financing At The Branch Office of BPRS Al Salaam Amal Salman Depok

Mubarokah

2022

JIEI

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Murabaha financing is one of the most sought after financing by the people of Indonesia. Therefore, it is important to know what factors influence the community in choosing murabahah financing to meet their needs. So, the purpose of this study was to determine whether the factors of location, promotion, and quality of service affect customer decisions in choosing murabahah financing. This research includes quantitative research with sampling technique is probability sampling. The data processing and analysis techniques used are descriptive statistical analysis, classical assumption test, F test, t test, Adjusted R square test, and multiple linear regression analysis using SPSS Statistic 25. The results of the study that have a significant effect on customer decisions to choose murabahah financing are factors location and quality of service based on the results of tcount = 5.395 > from ttable 1.987 and tcount = 6.603 > from ttable 1.987. While the promotion does not affect the customer's decision to choose murabahah financing based on the results of the value of tcount = 1.954 < from ttable 1.987.

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The Relationship Between Perceived Emotional Intelligence and Late Adolescent Autonomy

Cited by 9 publications

References 42 publications

Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

Kesejahteraan Subjektif dan Penyesuaian Diri terhadap Kehidupan Kampus pada Mahasiswa Baru

The Influence of Location, Promotion and Quality of Service Factors on The Customer's Decision To Choose Murabahah Financing At The Branch Office of BPRS Al Salaam Amal Salman Depok

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