The Relationship of Student Satisfaction With Advising to Administrative Support for Advising Services

Abstract

This study revealed that students in a Colkge of Buriness reported receiving fewer of what were identqied as priority advising activities than did students in huo other colleges at the same university. Interviews with the associate deans of the three colleges revealed that student satisfaction was related to administrative policies and attitudes, including advisorladvisee ratios.

Effective Advising: How Academic Advising Influences Student Learning Outcomes in Different Institutional Contexts

“…Most empirical studies of academic advising have traditionally focused on the influence of academic advising on students' retention and satisfaction (e.g., Beal & Noel, 1980;Fielstein & Lammers, 1992;Metzner, 1989;Vianden & Barlow, 2015;Waggenspack & Hensley, 1992). For example, Metzner (1989) showed that academic advising services have both direct and indirect effects on student retention.…”

Developmental Advising: The Elusive Ideal

“…Thomas and Chickering (1984) find that "advisers without knowledge of developmental theory t e n d to view s t u d e n t s s t e reotypically" (p.91) and do not see beyond a student's superficial characteristics (e.g., sex, age, ethnic origin, major, test scores, a n d body build). Fielstein and Lammers (1992) list requisites for developmental advising-which should be incorporated into ongoing training-such as helping students (a) to improve study skills, (b) to plan courses of study, (c) to improve interpersonal skills, (d) to understand their own values, and (e) to explore career options. In an earlier study Beasley-Fielstein (1986) found that dissatisfied students cited unpredictability, indifference, intimidating d e m e a n o r , and inaccessibility as contributing to discontent with the advising relationship.…”

How Associate Deans' Positions Are Designed Within the Context of the Top 50 Colleges and Schools of Education

“…Rather, associate deans provided information for part of a larger study. The topics of these studies included issues of occupational stress (Blix & Lee, 1991), student satisfaction with advising (Fielstein & Lammers, 1992), and the presence of African American women in decision-making positions (Lindsay, 1994). However, there are direct referents to the work of associate deans.…”