The Repertory Grid Technique: A Method for the Study of Cognition in Information Systems

Tan, Felix B.; Hunter, M. Gordon

doi:10.2307/4132340

Cited by 294 publications

(301 citation statements)

References 48 publications

Supporting

Mentioning

282

Contrasting

Unclassified

Order By: Relevance

“…The repertory-grid technique was developed by Kelly [11] as part of his personal construct theory. It has been successfully used in many studies of systems development, design, and use [7,21]. We used local interviewers in the three involved countries to help make the data collection cross culturally valid.…”

Section: Methodsmentioning

confidence: 99%

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Clemmensen

Hertzum

Yang

et al. 2013

Human-Computer Interaction – INTERACT 2013

View full text Add to dashboard Cite

Abstract.In this paper, we study how usability professionals' thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users' concerns, researchers should study context more.

show abstract

Section: Methodsmentioning

confidence: 99%

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Clemmensen

Hertzum

Yang

et al. 2013

Human-Computer Interaction – INTERACT 2013

View full text Add to dashboard Cite

show abstract

“…In these ways, they would be able to assess the effectiveness of TFR analysis for improving organizational outcomes. As Tan and Hunter (2002) suggested, practitioners who participate in these projects could benefit directly.…”

Section: Is There a Better Way To Identify And Analyze Tfrs?mentioning

confidence: 99%

“…This cognitive mapping tool could be used to elicit individuals' technological frames (cognitive maps), evaluate differences between frames, and monitor changes in frames over time. Tan and Hunter (2002) suggested that using the repertory grid technique would not only aid researchers studying cognitive processes, but would inform the practitioners who participate in exercises, helping them to recognize and possibly adjust tacit assumptions about IT.…”

Section: Is There a Better Way To Identify And Analyze Tfrs?mentioning

confidence: 99%

Making Sense of Technological Frames: Promise, Progress, and Potential

Davidson

Pai

2004

IFIP International Federation for Information Processing

View full text Add to dashboard Cite

In a seminal paper, Orlikowski and Gash (1994) articulated a conceptual framework for technological frames of reference (TFR) to lay the groundwork for a systematic approach to socio-cognitive research on information technology. This work is widely cited as a justification for social and socio-cognitive analysis of IT, but a limited number of studies utilizing and further developing the frames concept have been published in the ensuing decade. In this paper, we review the promise of the technological frame concept, assess theoretical and methodological progress evident in TFR publications, and consider how potential contributions of TFR may be realized in future research. In doing so, we consider how limitations in TFR research to-date might be addressed, including the feasibility of a rapprochement with quantitative research methods, of TFR analysis at the industry level of analysis, and of action research approaches.

show abstract

“…AST focuses not only on the social impact, but also on how technology itself affects this. Susman andEvered (1978) Baskerville andWoodHarper (1996) DeSanctis and Poole (1994) Kelly (1955) Tan and Hunter (2002) Von Hippel (1988) Our use of AST differs somewhat from the traditional use of AST. First, our twomonth evaluation of the everyday use of CABdriver is not as long as traditional AST studies.…”

Section: Research Approachmentioning

confidence: 99%

“…We are responding to this by exploring how an adaptation of action research (Baskerville and Wood-Harper 1996;Susman and Evered 1978), AST (DeSanctis and Poole 1994), repertory grids (Kelly 1955;Tan and Hunter 2002), and lead users (Von Hippel 1988) can help assess the impact of a CAA. Table 1 contains a summary of the characteristics of the research approach elements.…”

Section: Research Approachmentioning

confidence: 99%

Applying Adaptive Structuration Theory to the Study of Context-Aware Applications

Russo

2004

Information Systems Research

View full text Add to dashboard Cite

Keywords:Adaptive structuration theory (AST) has been used for a number of years in the information systems discipline to study the use of new technologies in organizations. In this paper it is applied to a relatively new technology, context-aware applications. AST provides a useful lens for examining the impact of a particular context-aware application, CABdriver. Used in conjunction with the repertory grid technique and lead users in an action research study, a research approach for exploring the ways in which the technology impacts individuals within small groups is presented.

show abstract

The Repertory Grid Technique: A Method for the Study of Cognition in Information Systems

Cited by 294 publications

References 48 publications

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Making Sense of Technological Frames: Promise, Progress, and Potential

Applying Adaptive Structuration Theory to the Study of Context-Aware Applications

Contact Info

Product

Resources

About